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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Michael M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It's so easy to keep track of the deals!!!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I adore how Salesforce functions since it's so simple to use and gives me access to information from other employees inside my firm.

What is your favorite aspect of this product?

The Salesforce Sales Cloud has a lot of positive aspects. The sales cycle can be automated, which can save time and effort. Having the option to create reports and dashboards is helpful for monitoring every area of the CRM. Another thing that I like is the ability to apply filters across pieces. This makes it much easier to find the specific information I am looking for

What do you dislike most about this product?

Because of Salesforce's extensive features and integrations, which can initially seem frightening, I wouldn't say that I like it. Even novice users will eventually find their footing, though. Contrary to what I had anticipated, the mobile version had more flexible layout but assumed the same functionality as the browser version.

What recommendations would you give to someone considering this product?

If you wish to expand, I advise you to use Salesforce in your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2022

The Best CRM software so far

Likeliness to Recommend

9 /10

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Saves Time

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Salesforce Sales Cloud is very helpful!

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The flexibility! You set up the system to support your revenue org’ workflows. The layout pages are fully customizable, for example, you’ll add widgets for ZoomInfo and LinkedIn/Sales Navigator. We use each list view to import lead/contact records into outreach and reports for visibility. The mobile app is additionally nice for viewing dashboards and performance once you’re on the go.

What is your favorite aspect of this product?

Salesforce Sales Cloud has been essential for our Sales and promoting team to trace manage and analyze our sales pipeline. The adoption has been considerably higher than alternative tools utilized in past. Competition is nowhere close to the convenience of using this answer for our CRM goals. Sales Cloud is a useful gizmo for managing customer relationships. The tool is capable of tracking lead and phone journeys, opportunities, sales pipeline, and forecast revenue. Sales Cloud conjointly comes with free dashboards and reports that you simply can transfer from App Exchange.

What do you dislike most about this product?

Quite a lot of third-party integration and development for some easier aspects of CRM. Difficult to maintain and keep things up to now with 3rd party integrations and the constant worry of security dealing with confidential and significant information being parsed to 3rd party integration apps.

What recommendations would you give to someone considering this product?

It’s a very extensible development platform where customers can do most configurations for the additional environments with clicks without coding and is supported by an incredible academic platform, Trailhead, so most changes are done without a major learning curve. I’m perpetually able to leverage the innovative enhancements that are delivered three times per year as part of the main upgrades and enjoy working with the tool even in my spare time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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