Salesforce Sales Cloud Enterprise
What is Salesforce Sales Cloud Enterprise?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Enterprise?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
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Lead Management
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Sales Engagement Platforms
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Sales Enablement
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Conversation Intelligence
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Salesforce Sales Cloud Enterprise Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Easy to Use but cumbersome
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Vendor's Interest First
- Under Delivered
- Less Friendly Negotiation
Ana V.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Salesforce is the best CRM I have ever used.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Before Salesforce, we tracked our sales using Excel spreadsheets, notebooks, and pieces of paper from client meeting notes that were difficult to keep organized. Salesforce transforms into a digital notebook to keep everything organized so that everyone can see the notes and know what is going on at all times. Bringing a massive organization with widely disparate policies and tools under a single technology stack is extremely difficult, but the power of a tool like Salesforce makes it possible, there appears to be nothing we can't do.
What is your favorite aspect of this product?
The level of flexibility and customization reminds me of previous generation tools, which felt like a million building blocks stacked and rearranged, but Modern Salesforce places some simplified guardrails around that experience. Unlike other CRM, I like Salesforce because it is simple to use and helps track the sale from start to finish. I like how I can quickly locate everything on the board in order to see my successes and failures. As you progress through the sales funnel process, advancing the chevrons in the stages helps you identify where you left off with the customer and what's needed to complete the sale.
What do you dislike most about this product?
When we first adopted, we had some issues with the setup to fit the styles and format of the way we sell in our company, and it took some time to resolve those issues. In today's SaaS market, almost every significant functional customization you want must come with a hefty price tag. When it comes to building new features, I miss the days of shooting from the hip.
What recommendations would you give to someone considering this product?
Prepare to work much more quickly than in the past. This CRM allows you to move on to the next lead while also returning to your original lead and picking up right where you left off. Save time looking for meeting notes to refresh your memory of what happened, conducting research, completing tasks, and much more. Because the tool can do so much, your business policies may suffer if technical functions take precedence over business needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Carla D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Reliable CRM. There is no other like it!
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Enterprise from other similar products?
Salesforce, among so many things has helped us to configure our workflow and make a little more visible what is happening around sales and touch with potential customers. Customer database maintenance is easy to do, we have integrated it with our marketing software to complement functions and streamline tasks, and the information we get around sales has helped us make strategic and logical decisions.
What is your favorite aspect of this product?
Salesforce is our trusted CRM, it is mainly used by our sales reps and management staff because of its ability to track and analyze all sales activities and results and so far it has performed flawlessly. I like its report generator, the information it provides allows us to have a preventive and predictive approach to business plans. Its user interface is well designed, the API is customizable and it integrates with a wide amount of third party tools.
What do you dislike most about this product?
The only negative is that the implementation of this software is long, takes a lot of time and in our case there have been some bugs in the implementation that luckily we have been able to solve with the help of their technical support.
What recommendations would you give to someone considering this product?
It is a unique CRM and one of the most complete that exist; the design is excellent and the functions it integrates are not very complex and quite useful for the work of sales reps, marketing and administration staff, in addition, it easily integrates with many third-party tools. Recommended.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service