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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Pricey for what it is, but its a detailed software

Likeliness to Recommend

6 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I think it's the most detailed and thorough software on the market, it just has so many features and integrations.

What is your favorite aspect of this product?

I love the integrations available, this really sets it apart from the rest.

What do you dislike most about this product?

Partly due to all the features, I feel the UX is not optimal. I find it quite convoluted to navigate.

What recommendations would you give to someone considering this product?

It all depends what you want from a CRM system, however if you are an SME I think there are better options out there.

Pros

  • Efficient Service
  • Respectful
  • Altruistic
  • Acts with Integrity

Cons

  • Inhibits Innovation
  • Less Performance Enhancing
  • Charges for Enhancements

Christoph V.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Outstanding tool to manage sales

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce, in my perspective, is the greatest CRM available. I have tested four other CRMs and none of them function as well as Salesforce. The evaluation and protection method provides us with the ideal viewpoint for determining whether our goals are well-defined, where we can enhance, and so broaden our ideas.

What is your favorite aspect of this product?

The gains to the organization would be a faster return on investment, specifically in the sales and service model. It's ideal for our business as we rely heavily on sales and support. I don't even think there's anything I've ever wanted in terms of bespoke versatility, reporting, or operations that I couldn't put up. I'm also pleased with the integration possibilities offered.

What do you dislike most about this product?

I faced several errors with the tool that have become wonky with time. In addition to this, the dependent fields are sometimes not well stated, and I have to hunt to figure out what is required to move a trade through to the next stage. Apart from these issues, they can help with certain slowness issues in the application when I have numerous windows open.

What recommendations would you give to someone considering this product?

Highly recommended! The scalability of the Salesforce Sales Cloud is something I really admire. It may be used by any business size and scaled as the company expands, which is uncommon in other CRMs because most are tailored to certain business sizes. It has given us a more direct line of communication with each of our clients, potentially raising our company's visibility.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Gary C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Plenty of features sometimes complicated to use

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Breadth of data points

What is your favorite aspect of this product?

in depth tracking of my deals. ability to see history and if anyone else has worked on that account

What do you dislike most about this product?

somewhat complicated

What recommendations would you give to someone considering this product?

make more intuitive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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