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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Raschelle M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great software for performance review and analysis

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I've successfully navigated enormous volumes of sales and business data, set up and prepared logistical efforts, and organized diverse information for my team and the project I'm working on. After learning the ins and outs of how Salesforce works, I was able to negotiate transactions and set up my business services at hundreds of new eateries. The many dashboard choices accessible to managers and the team make tracking team performance simple. To save time, one may quickly track the real amount and evaluate it using charts and graphs.

What is your favorite aspect of this product?

It is simple to use and has a pleasant user interface, the report formats are great and incredibly thorough, with graphical and numerical representations, making them ideal for all of your sales interactions. Amazing reporting formats provide you a competitive advantage over other CRM on the market. The filter criteria and reasoning used to generate the reports are excellent. Once the user has grasped the basics, there are many fields and micro-tools that boost efficiency and navigation inside the application to maximize performance.

What do you dislike most about this product?

Salesforce has so many little tools, nuances, and characteristics that require extensive initial training and attention to detail before it can be used properly. The pricing is little greater when compared to comparable instruments on the market. There should be additional reporting choices and filters. The new report format should be created and customized in fewer steps. There should be additional dashboard and report versions to test and deploy for each user. More options for data security should be investigated.

What recommendations would you give to someone considering this product?

Before you completely participate with the software, make sure you've spent enough time studying about it and thoroughly understanding it. A must-have tool for client records, useful dashboards, and reporting choices for improved analytics. Go for it if you want a better funnel reporting system. It provides you a head start in assessing your team's performance and identifying areas for improvement. You can also construct distinct dashboards for you and your team to track and optimize leads in real time.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Renu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

It's No1 CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to use and Understand, Provide a very interactive UI.

What is your favorite aspect of this product?

UI and low code is the best part

What do you dislike most about this product?

Aura Components

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

One of the best CRM I have used.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It was initially difficult to collect, manage, and close deals with users while using Excel to handle all of this data, but now it is amazing, we can easily monitor and call the data of customers, or prospects, we can easily have your ongoing follow-up and your schedule for your next follow-up as well. The primary issue we tackled was having a single source of truth for all consumer data. Having a single repository for all client information ensures the data's accuracy and aids your business's decision-making process at all levels.

What is your favorite aspect of this product?

It enables people to attain significant success in their working environment. This software's user interface and user experience were excellent. It is fairly simple to acquire or obtain account information. Salesforce is without a doubt the world's most powerful CRM. Within the system, you may create any sales process scenario. If your team's data flow and data hygiene are strong, it is dependable and can assist business choices based on your information.

What do you dislike most about this product?

When compared to other CRM, the option in sales force software is not easy to use; the options in the platform are quite tough to understand; and a person who is just starting his career with sales force may have some difficulties. If the basic/generic sales force setup does not work for your company, you will most likely need someone to set it up for you, such as a developer or sales force expert. The Salesforce mobile app is terrible. The app's user experience is utterly wrong, and there haven't been any substantial upgrades in years. They should completely overhaul the app experience.

What recommendations would you give to someone considering this product?

If you're searching for a CRM that can help you tailor lead monitoring and tracking, as well as assess the quality of leads and their sources, you can rely on the sales force to not only accomplish that, but also to assist you. to assess consumer requirements Consider hiring an outside sales force professional to assist you with implementation. It makes a huge impact, in my opinion. It assists you in getting off to a good start, which is an important component of learning new software and the moment at which most people lose up.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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