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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Florian P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great CRM platform!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Industry leadership & degree of customizability & analytics platform

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Platform can be slow at times, takes a few seconds to load per page

What recommendations would you give to someone considering this product?

Ask around and see what your peers are saying. Chances are, they are already using SFDC.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Cons

  • Less Generous
  • Under Delivered
  • Leverages Incumbent Status

Rezwana S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The all-known Salesforce UI for SMBs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It augments the capabilities of Salesforce, so if you are already using Salesforce then this software would provide with lot of other analytical tools to manage the pipeline.

What is your favorite aspect of this product?

Analytical tools provided such as account and contact management, automatic data capture, opportunity tracking, lead management, task and event tracking; mail sync up is another crucial addition. For small businesses such as ours, this is a better equipped version from Salesforce Lightning platform.

What do you dislike most about this product?

I can not create custom objects in Salesforce essentials, I would like to see that in this solution.

What recommendations would you give to someone considering this product?

For small to mid sized business, this solution is a good one for managing all the customer data and responding to requests from a single screen, if you are familiar with the Salesforce interface. However, the pricing is on the higher side to start with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

David C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Improved the relationship with our clients

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud assists in putting all organizational resources on the same page and allows us to examine data and be more organized rather than being garbled and confused. The Salesforce Sales Cloud has assisted us all in being transparent and maintaining positive relationships with local organizations in order to realize our potential.

What is your favorite aspect of this product?

Salesforce is a fantastic tool for businesses that deal with all sorts of information. Both development and maintenance costs will be considerably lowered with traditional infrastructure, where we handle everything ourselves. For the ad agency side of our organization, the promise of enhancing project tracking, prospects, and so on. Overall it is giving reliable and mind-blowing services.

What do you dislike most about this product?

The initial configuration takes a long time and requires a lot of knowledge to do it right. It's quite tough to do it without the help of a trusted third party. When it is implemented incorrectly, it can be overwhelming and there is a learning curve, but that's okay because CRMs are hot right now.

What recommendations would you give to someone considering this product?

In my opinion, Salesforce is a real sales CRM that integrates with a huge number of third-party applications, which also includes Marketo. After using it, I can easily analyze my colleagues' active sales progress. Check when and what the client purchased as soon as possible. Finding the client's contact information is just a breeze because they are registered on our eCommerce page, so I may contact him personally later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Most Popular Salesforce Sales Cloud Enterprise Comparisons

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