Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Customer Service Management

85

Collaboration

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

85

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Salesforce is the best CRM I have ever used.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Before Salesforce, we tracked our sales using Excel spreadsheets, notebooks, and pieces of paper from client meeting notes that were difficult to keep organized. Salesforce transforms into a digital notebook to keep everything organized so that everyone can see the notes and know what is going on at all times. Bringing a massive organization with widely disparate policies and tools under a single technology stack is extremely difficult, but the power of a tool like Salesforce makes it possible, there appears to be nothing we can't do.

What is your favorite aspect of this product?

The level of flexibility and customization reminds me of previous generation tools, which felt like a million building blocks stacked and rearranged, but Modern Salesforce places some simplified guardrails around that experience. Unlike other CRM, I like Salesforce because it is simple to use and helps track the sale from start to finish. I like how I can quickly locate everything on the board in order to see my successes and failures. As you progress through the sales funnel process, advancing the chevrons in the stages helps you identify where you left off with the customer and what's needed to complete the sale.

What do you dislike most about this product?

When we first adopted, we had some issues with the setup to fit the styles and format of the way we sell in our company, and it took some time to resolve those issues. In today's SaaS market, almost every significant functional customization you want must come with a hefty price tag. When it comes to building new features, I miss the days of shooting from the hip.

What recommendations would you give to someone considering this product?

Prepare to work much more quickly than in the past. This CRM allows you to move on to the next lead while also returning to your original lead and picking up right where you left off. Save time looking for meeting notes to refresh your memory of what happened, conducting research, completing tasks, and much more. Because the tool can do so much, your business policies may suffer if technical functions take precedence over business needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Raschelle M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great software for performance review and analysis

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I've successfully navigated enormous volumes of sales and business data, set up and prepared logistical efforts, and organized diverse information for my team and the project I'm working on. After learning the ins and outs of how Salesforce works, I was able to negotiate transactions and set up my business services at hundreds of new eateries. The many dashboard choices accessible to managers and the team make tracking team performance simple. To save time, one may quickly track the real amount and evaluate it using charts and graphs.

What is your favorite aspect of this product?

It is simple to use and has a pleasant user interface, the report formats are great and incredibly thorough, with graphical and numerical representations, making them ideal for all of your sales interactions. Amazing reporting formats provide you a competitive advantage over other CRM on the market. The filter criteria and reasoning used to generate the reports are excellent. Once the user has grasped the basics, there are many fields and micro-tools that boost efficiency and navigation inside the application to maximize performance.

What do you dislike most about this product?

Salesforce has so many little tools, nuances, and characteristics that require extensive initial training and attention to detail before it can be used properly. The pricing is little greater when compared to comparable instruments on the market. There should be additional reporting choices and filters. The new report format should be created and customized in fewer steps. There should be additional dashboard and report versions to test and deploy for each user. More options for data security should be investigated.

What recommendations would you give to someone considering this product?

Before you completely participate with the software, make sure you've spent enough time studying about it and thoroughly understanding it. A must-have tool for client records, useful dashboards, and reporting choices for improved analytics. Go for it if you want a better funnel reporting system. It provides you a head start in assessing your team's performance and identifying areas for improvement. You can also construct distinct dashboards for you and your team to track and optimize leads in real time.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Renu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

It's No1 CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to use and Understand, Provide a very interactive UI.

What is your favorite aspect of this product?

UI and low code is the best part

What do you dislike most about this product?

Aura Components

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171