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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Belinda J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Helps in better management of leads and sales

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is unique in that it not only promises to deliver all features, but it also covers everything we need to manage our business on an automation platform with smart and cognitive intelligence capabilities. Salesforce also ensures easy contact management by providing access to customer key data and connection history.

What is your favorite aspect of this product?

It provides a complete view of the customer, including analytics and engagement-boosting methods. Customers' social data can be used to gain a better knowledge of their specific behavior so we can provide them with the services in which they have shown interest. Having Salesforce also helps us track the progress of agreements by obtaining a comprehensive and unified snapshot of contact information.

What do you dislike most about this product?

After using this I recognize that great power comes with greater challenges, which I certainly am not able to fully comprehend or fix, these can only be fixed by our IT team. I am just hoping that we'll be able to streamline the experience soon. Furthermore, its authenticator is difficult to operate and regularly fails.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud Enterprise is the undisputed king of CRM products that may be a wonderful fit for your company, whether it's tiny or huge, and it allows you to work and engage with your customers from anywhere. With prediction and performance monitoring, Salesforce CRM streamlines your sales and business practices. Users should try it someday at least once.

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Acts with Integrity
  • Over Delivered

Zach K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best CRM on the market

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The intuitive user experience, the breadth of features and depth of functionality, and the responsiveness (load time). Does not freeze up like many other CRMs.

What is your favorite aspect of this product?

The responsiveness (load time)

What do you dislike most about this product?

It is difficult for companies that do not have a large group of highly technical Salesforce admins to adequately customize the solution and provide the updates that the business users need regularly.

What recommendations would you give to someone considering this product?

Salesforce CRM is the best solution on the market if you have the spend and strong IT department.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Frank D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Wonderful fit for any company

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We have examined multiple systems but in the end, we concluded that Salesforce is the best answer for our company. It entirely has transformed the way we use to interact with our customers by fostering a deeper connection. Salesforce Sales Cloud Platform provides a unique experience by providing a clear snapshot of each client interaction.

What is your favorite aspect of this product?

Salesforce is one of the most popular cloud-based customer relationship management software out there that is intended for use in not only customer service but also in marketing and sales. Setting up, using, and managing Salesforce Sales Cloud does not necessitate any technical knowledge because it comes with aesthetic design and a well-managed interface. Additionally, the ready-made templates make emailing customers a breeze.

What do you dislike most about this product?

Salesforce scaling, like its setup, is a pain. Both processes need a significant amount of resources, and this was the only product that we were unable to set up on our own and had to hire an expert to do so, but once set up, it proved worthwhile for our investment and effort.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud is a modern yet intuitive environment to work on that helps its users in enhancing their contacts and conversations with their customers as well as also helps to grow leads and profits. The competitive advantage is that it also displays the various levels of a deal, which aids users in making their next step. These advantages are available to anyone considering Salesforce CRM, and I am confident that they will adore using it.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

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