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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score
8.7 /10
CX Score
8.8 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

86

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

82

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

76

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Ease of Customization

81

Ease of IT Administration

80

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful CRM software, easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is resolving issues with the sales process in general; I can now manage my accounts, leads, contacts, prospects, and generate any form of report using this CRM. Communication is critical when launching a new product. Communication is made easier with this CRM thanks to email alerts. We fixed various problems with Salesforce and saw major improvements in data and user experience with our software. Salesforce ensures that everyone is on the same page and has access to the same data.

What is your favorite aspect of this product?

I choose Salesforce CRM because it is the most secure and strong sales CRM. I also prefer this CRM's reports and dashboard since the reports are customized and I can simply obtain any form of report. By far my favorite aspect of Salesforce is the flexibility to mould and alter it to the specific needs of your organization and stakeholders. After using other CRMs that required me to utilize restricted and/or limited functionality, Salesforce has been a game changer.

What do you dislike most about this product?

The disadvantage of this product, in my opinion, is that it may quickly overwhelm customers with information that is irrelevant to them if they are not shown how to utilize it, the Salesforce CRM subscription is pretty pricey, however I must mention that it provides the finest experience of any CRM.

What recommendations would you give to someone considering this product?

I have to state that Salesforce is the finest CRM for sales, and I strongly advise everyone to use it. It's a good idea to have a Salesforce specialist on hand if you're planning to make any adjustments.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brooke R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The best tool to manage a customer relation

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is less complicated to utilize than other specialist solutions. The user layout is stunning, and the features are unparalleled in the industry. The most noticeable feature of this technique is its effectiveness. It also helps you to select important circumstances so you can focus on productivity. This has been the most helpful curriculum from the perspective of constant efficacy.

What is your favorite aspect of this product?

We have never used a CRM that was more exact and efficient. We have used this Customer relationship management for over three years and are pleased with its performance. CRM is largely used in online communication activities. Salesforce Sales Cloud Enterprise is the best application for keeping track of sales and transactions in your company. This tool helps you to keep company data and important reports safe.

What do you dislike most about this product?

As one of the biggest important marketing automation systems, CRM must have the ability to instantly evaluate Pardot equates. I'd also like to witness Salesforce enhance its reloading performance whenever it pertains to styling since updating and creating a panel presently takes some time.

What recommendations would you give to someone considering this product?

When it comes to Salesforce's competitors, Microsoft Dynamics is one of them. Salesforce appears to become more efficient, and We only have server outages once maybe twice a year. Although workflow architects were the most powerful tool, we want to employ to handle numerous operations, it is now incredibly simple to carry out a company demand. I believe you will enjoy Salesforce once you start adopting it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Tanner W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Powerful, but needs a good driver behind the wheel

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce seems to integrate with everything we'd need it to

What is your favorite aspect of this product?

I like being able to see all of my accounts at a glance

What do you dislike most about this product?

I dont' like how difficult it is to spin up dashboards or find existing dashboards

What recommendations would you give to someone considering this product?

If you're scaling quickly, go with it

Pros

  • Enables Productivity
  • Reliable
  • Effective Service
  • Caring

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