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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

David K.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Comprehensive but concise CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Simplicity, affordability, and exceptional customer service make Salesforce Sales Cloud Enterprise CRM competitive in the market. It is smartly organized and built from the ground up to be intelligent, even for non-technical users. This effective CRM solution manages sales and pipelines, provides sales automation, prioritizes and responds to support tickets, and facilitates our internal cooperation.

What is your favorite aspect of this product?

The automated functionality and artificial intelligence blended in Salesforce Sales Cloud Enterprise CRM allow us to quickly identify our customers and their behavior to determine when to send emails and watch social media channels more smartly than ever before. This smart tool combines productivity apps to bring user contacts, conversations, calendars, and collaborations together in one place, and it also pulls data from prominent social media platforms like Facebook.

What do you dislike most about this product?

When it comes to its design it can't compete with other systems that have stunning and customizable layouts and themes. Honestly, I found it intuitive but it is not modern and beautiful by look.

What recommendations would you give to someone considering this product?

Keeping customers satisfied is one of the goals of all brands because their reputation and revenue stream both directly and indirectly depend on their customers. I recommend Salesforce Sales Cloud Enterprise to all customer-centric enterprises. It is primarily recommended since it is a cost-effective solution.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Rebecca S.

  • Role: Consultant
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Excellent Sales Collaboration Platform.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Marketing ability is good and very easy software to manage all the sales operations and easy campaigns monitoring.

What is your favorite aspect of this product?

Easy to get used and the features are very easy to custom and their functionalities is effective.

What do you dislike most about this product?

The technical team very responsive and even the services offered has the best quality and effective marketing solutions.

What recommendations would you give to someone considering this product?

The marketing across various channels is easy and to create the best marketing content and lead generation through the platform is excellent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

chow j.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Great product for all Business

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud is an on-demand CRM platform for small, medium, and big enterprises that focuses on sales and customer connections. CRM capabilities on this platform include lead management, marketing automation, and contact management. These systems can be used to manage client accounts, track leads, run and monitor marketing campaigns, and provide post-sale customer service.

What is your favorite aspect of this product?

Because reminders, sales tracking databases, task managers, and calendar features have become key components of the daily routine, Salesforce is not only incredibly easy to use, but also extremely beneficial for all sales professionals within a specific group. Because we work in such a fast-paced and ever-changing environment, all members of our team must be familiar with sales, finance, and servicing processes in order to maximize all possible transactions and convert units as rapidly as possible

What do you dislike most about this product?

I have yet to come across any Salesforce disadvantages, as the software has proven to be extremely useful in keeping my Sales team informed, on time, converting more leads, and more invested in their work output by setting daily reminders to hold each Salesman accountable for their daily tasks and follow ups.

What recommendations would you give to someone considering this product?

Salesforce is a product that I would recommend to any organization of any size that wants to grow by setting goals and cooperating as a team. Whether your company has two salespeople or 200, Salesforce is the only sales tracking and data management CRM you'll ever need. The unique components and access granted to each user are incredibly valuable.

Pros

  • Inspires Innovation
  • Fair
  • Friendly Negotiation
  • Security Protects

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