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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Lara H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Automate our sales and increase customer relation.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It is flawless to invoke changes for the nontechnical user because it's way easier to use. The code can easily be pulled out anytime and can be changed. It helps you building APIs which can be manipulated easily but even non-technical workers as well. It controls your content from anywhere. It helps you create and distribute your content. It is easy to distribute globally. It provides you centralized content management hub so data can be accessed easily. It provides product improvements as well. It is user-friendly and speed is really good. It provides you excellent customer service. It is great for marketing.

What is your favorite aspect of this product?

Salesforce is the best customer relation management application all of its features work well for automating our sales. Lead management features let mAs Zoho CRM is an online application so it requires a strong internet connection for work seamlessly and prices are very high, I found the price of premium version very high for our small company. Customer support service doesn't respond quickly, so these are the cons I found in this application and these issues need to be resolved for better performance.

What do you dislike most about this product?

As Salesforce CRM is an online application so it requires a strong internet connection for work seamlessly and prices are very high, I found the price of premium version very high for our company.

What recommendations would you give to someone considering this product?

It is very helpful for our sales management and customer relations management. lead management, Process automation, Campaign management, and social media integration are its features I like most and the features help me to manage customer details and their orders. The user interface is very easy I am using this application for a long time and it and its integration with other applications is a perfect for fast workflow.

Pros

  • Continually Improving Product
  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Performance Enhancing

Godfrey M.

  • Role: Finance
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

The greatness of salesforce CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Streamlines business process by giving tine to scale the processes. Report and dashboard that allow sales managers to track key sales figure along with sales reps' performance. Sales path that allow sales manager to define the sales process and makes it easily manageable.

What is your favorite aspect of this product?

Tracking of team performance within a single dashboard. Saving time by automating manual tasks. Increased opportunities by reaching more leads , faster. Take-up drag and drop functionality via the sales cloud license salesforce allow you to change and automate our commercial activities.

What do you dislike most about this product?

Connectivity with OS365 is limited and cumbersome to configure.

What recommendations would you give to someone considering this product?

It is a great CRM that i highly recommend its use for your solution 10/10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert-McKay P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An amazing sales software for the business.

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The best part regarding salesforce is that the customization abilities, and that we can customise according to our sales process, business needs, involvement of various teams, and whatnot. It’s extremely versatile in that sense, though the setup could be a very little tough and might take quite little bit of time. It supports integrations with nearly each major software system out there.

What is your favorite aspect of this product?

It’ simple to customise Salesforce into what you wish for your business—staying on task, creating views and dashboards organized as a team and company. It’ the simplest CRM out there. The Lightning UI is currently a lot of powerful than ever. Our end-users now have the chance to report and explore sales information with simply a number of clicks and intuitive graphics. Salesforce CRM is straight to the purpose on the surface but also can permit you to deep dive and acquire artistic with reportage and analytics.

What do you dislike most about this product?

Building reports will generally be discouraging if you haven’t had the right coaching and enablement. Most users can figure it out independently, however, it’s going to take longer. If you don’t return from an information background, it may be a challenge. However, the chance to create custom dashboards remains a really helpful and cooperative feature.

What recommendations would you give to someone considering this product?

If you’re on the fence regarding adopting the system, do it. If you wish to stay up with the times and permit your groups to succeed with analytics that supports their actions or point out desires for change, this can be the system for you. Most tech corporations use SFDC, so in terms of however it compares to it’ competitors…well, it doesn’t. It blows all out of the water! There’ a reason everyone else is using it, don’t be left within the dust!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

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