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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Eric M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Great technology for a sales person

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It's ability to organize accounts and contacts helps me stay connected and aligned to sales motions occuring

What is your favorite aspect of this product?

Integration and documentation ease is my favorite part. I can accomplish a significant amount of tasks through Salesforce every day

What do you dislike most about this product?

I don't like some of the changes from Salesforce Classic to Lightning. I believe the UI is less intuitive and it overcomplicates my job.

What recommendations would you give to someone considering this product?

You should definitely explore the technology, but make sure that if you purchase you provide significant training for your end users.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

Andrew b.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

A very powerful platform with a lot of potential

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

It's price is more reasonable compared to it's competitors. Also it has very easy user interface features that are so easy to work with compared to it's competitors.

What is your favorite aspect of this product?

I like it's user friendliness and ability to connect to thousands of devices. Also with it it's very simple to keep track of orders and send them out to our customers. Also I like it's simplicity to it it's user's.

What do you dislike most about this product?

It has really helped us to manage growth opportunity globally by our sales and account teams,so I have no dislike towards it.

What recommendations would you give to someone considering this product?

It's a very efficient workflow management platform that helps to carry out decisions related to customer's very easily,you should consider it as your first choice

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Han A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

It's all about having the right team to manage it

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is a power house CRM yes it can be a little complex and overwhelming for newcomers and may seem a little bit daunting at the start, but once a experienced user has full control over the tools it provides it's one of a kind. From data analytics, lead follow up and conversion. It's a must have tool when dealing with many potential customers and the opportunity to grow and develop your business in an organized and efficient manner.

What is your favorite aspect of this product?

The overall diversity of tools at your fingertips is really outstanding, calculating the right metrics to properly analyze the proper use for it does require a skillful team but as the foundations of the methodology your trying to implement get set there's probably no other tool on the market that can come close.

What do you dislike most about this product?

The learning curve the ramp up cost can be pretty steep when using this CRM but once set it pays itself and more.

What recommendations would you give to someone considering this product?

Get and experienced project manager to guide you through the layout.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

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