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Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce Sales Cloud Enterprise Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10
Category
Salesforce Sales Cloud Enterprise
8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative
9% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

87

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

83

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

80

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

86

Business Value Created

85

Quality of Features

84

Availability and Quality of Training

83

Ease of Data Integration

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Ease of Implementation

80

Usability and Intuitiveness

80

Vendor Support

79

Salesforce Sales Cloud Enterprise Reviews

Claire J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Fantastic product that increased Sales Deals

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Easy to use, and a current modern CRM tool compared to other tools out there.

What is your favorite aspect of this product?

Cloud solution

What do you dislike most about this product?

Not that I disliked, but each company will utilise different aspects of the tool. I was happy with the areas I worked on

What recommendations would you give to someone considering this product?

Definitely worth looking at as a new CRM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Pranay G.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Very reliable and dynamic software

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The brand name is of utmost priority. Multiple cases can be opened at one time and can be toggled in between. Also the integration of Amazon connect with sales force is really good. Custom dashboards can be created to track performances

What is your favorite aspect of this product?

Integration of different softwares into service cloud. Also the ability to create different dashboards to track various metrics.

What do you dislike most about this product?

Service cloud often have glitches, especially if another sales force is opened in another tab. Sometimes the screen would hung up on the loading page or the cases will not populate automatically as and when calls come in.

What recommendations would you give to someone considering this product?

It is a great product with fabulous customer support provided by the company. It is very dynamic and user friendly.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jayant K.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

I would definitely recommend to use Salesforce

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The features and scale it offer in terms of Lead generation programs and the benefit it offers to the Sales team is amazing. It also is so flexible in terms of being integrated with other softwares is very beneficial

What is your favorite aspect of this product?

The ease of use and the features it has.

What do you dislike most about this product?

For certain things it may not be intuitive enough while building dashboards

What recommendations would you give to someone considering this product?

Make it easier to use calculated fields in dashboard building.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

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