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Salesforce Sales Cloud Professional
What is Salesforce Sales Cloud Professional?
The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Sales Cloud Professional?
Pros
- Respectful
- Helps Innovate
- Reliable
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Analytics and Reporting
Collaboration
Activity and Workflow Management
Marketing Management
Customer Service Management
Account and Contact Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Salesforce Sales Cloud Professional Reviews
Bogireddy G.
- Role: Consultant
- Industry: Biotechnology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Best CRM product ever.
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
Scaling and integration with existing softwares and unlike mulesoft and tableau they we can integrate various data into workspace.advanced customisations with the power of AI and better community for support and various data driven solutions with 360 value and better customer support.
What is your favorite aspect of this product?
Customisations with third party tools and advanced report generation with AI tools is one of the best things in Salesforce.
What do you dislike most about this product?
Better customer support and in some workflows managing our data and report generation is very difficult.
What recommendations would you give to someone considering this product?
It is one of best CRM to report generation and data customisations.with it's cloud based solutions we can do what ever we want anywhere and third party integrations are it's best.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Kushagra S.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
" Easy to integrate and user friendly."
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
It is easy to integrate, generate lead reports and sales lead assignment and solving the support tickets is easy and user friendly as well.
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
It lags a lot sometimes and lead assignment is slow
What recommendations would you give to someone considering this product?
Nothing as such!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
matt j.
- Role: Industry Specific Role
- Industry: Recreation
- Involvement: End User of Application
Submitted Feb 2022
Salesforce is a great CRM
Likeliness to Recommend
What differentiates Salesforce Sales Cloud Professional from other similar products?
They were the first on the market so have been able to incorporate a lot of feedback into new versions of the software. This is great because things are always changing and the software should as well.
What is your favorite aspect of this product?
Customer organization, I love all the last updated data points.
What do you dislike most about this product?
Nothing, I can think of things that I wish worked a little differently but there is nothing in the platform that I "dislike"
What recommendations would you give to someone considering this product?
If you have customers, tickets, cases, projects, leads that you need to track then you should give Salesforce a shot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
