What is Salesforce Service Cloud?
Service Cloud customer service software gives you faster, smarter customer support. Personalise every conversation and surface intelligent recommendations using trusted CRM data that's natively integrated with the Salesforce Platform. Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone, chat, messaging, self-service portals, in-person, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Service Cloud?
Pros
- Respectful
- Security Protects
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Customer Service Knowledge Management
Customer Community Management
Mobile Customer Care
Intelligent Search
Contact Center Integration
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Agent Scripting
Customer Self Service Capabilities
Vendor Capability Ratings
Business Value Created
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Salesforce Service Cloud Reviews
Diego F.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Perfect Fit CRM
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
They have multiple products to link with your license like Einstein, Field Service, Contact Center, etc. You can start small and grow as your business needs it.
What is your favorite aspect of this product?
Dashboards, reports, the level of customization you can do to fit your business into the platform and finally the workflows
What do you dislike most about this product?
The customization has too many options, sometimes it is not easy or fast to do
What recommendations would you give to someone considering this product?
We use Salesforce to manage, track and measure accounts, contacts, opportunities and tasks and the workflow/relationship between the events related to them. Salesforce have the perfect fit for our business to support our customer relationship and acquisition. We can track our bookings and our sales agents using dashboards and reports.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Siddharth j.
- Role: Operations
- Industry: Education
- Involvement: Vendor Management and Renewal
Submitted Jun 2024
Easy UI with few limitations
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
It provides transparency and easy UI to Vendors
What is your favorite aspect of this product?
Fetching reports of the cases anytime
What do you dislike most about this product?
It does not give us the SLA statuses like For how many days any case was on Waiting on customer
What recommendations would you give to someone considering this product?
One of the best tool for vendor management
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dhruv V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Service cloud is Insane & highly productive
Likeliness to Recommend
What differentiates Salesforce Service Cloud from other similar products?
To be honest salesforce service cloud is way more fast and reliable as compared to any other similar product.
What is your favorite aspect of this product?
I personally loved the speed and ease of use.
What do you dislike most about this product?
As of now there is nothing that I dislike about this awesome product.
What recommendations would you give to someone considering this product?
I would highly recommend this product to folks who want to scale up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features