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Salesforce.com Inc

Salesforce Starter

Composite Score

8.1 /10

CX Score

8.3 /10

48 Reviews Write a Review

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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5 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

94 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Altruistic
Security Protects

Feature Ratings

Average 83

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Salesforce Starter Reviews

Hamish D.

Role: Sales Marketing
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Cheaper than MS Dynamics and almost as good

Likeliness to Recommend

7 /10

What differentiates Salesforce Starter from other similar products?

I enjoy using the reporting function more on SalesForce. Some aspects of reporting seem easier via this platform. essentials also seem to have more capability than the basic dynamics counterpart

What is your favorite aspect of this product?

Reporting. Also, there is a dynamic forum attached to this platform that allows you to troubleshoot almost in real-time

What do you dislike most about this product?

Lead management could be better + more functionality

What recommendations would you give to someone considering this product?

If you are not in a blue-chip fortune 500 company, this product is defiantly for you. If you are from bluechip, weigh pros and cons with dynamics

Pros

Reliable
Transparent
Security Protects
Performance Enhancing

Cons

Less Effective Service
Wastes Time
Vendor Friendly Policies

Lainer A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Allows further monitoring.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

Salesforce is outstanding, and with strengths, for its integrated project management functions that it offers to end users, once implemented, sales and marketing, as well as area managers, making it easy to manage and develop workflows, assign and follow Tasks and marking permissions, it also offers additional productivity tools available through the App Exchange store.

What is your favorite aspect of this product?

I like Salesforce because it offers all the important standard CRM, sales and marketing tools, this solution enables the use of dashboards and high-level reporting and analytics in a customizable package.

What do you dislike most about this product?

Something that is cumbersome and tedious about this software is that it requires a high internet speed to use Salesforce CRM.

What recommendations would you give to someone considering this product?

I Recommend Salesforce facilitates a great and easy import process with the ability to seamlessly move data from Gmail, Google Calendar, and Excel spreadsheets.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manasa G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy Flexible Sales Management Tool.

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

Salesforce Essentials is a very simple sales management tool for every to set.

What is your favorite aspect of this product?

Features easy of access and the functionality.

What do you dislike most about this product?

Nothing from the too to dislike so far.

What recommendations would you give to someone considering this product?

Salesforce Essentials effectively allows easy activities and workflow management for its users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Salesforce Starter

What is Salesforce Starter?

Company Details

Need Assistance?

Awards & Recognition

Salesforce Starter Ratings

88 Likeliness to Recommend

2 Since last award

94 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Starter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Starter Reviews

Hamish D.

Cheaper than MS Dynamics and almost as good

Likeliness to Recommend

Pros

Cons

Lainer A.

Allows further monitoring.

Likeliness to Recommend

Pros

Manasa G.

Easy Flexible Sales Management Tool.

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Lead Management

Account and Contact Management

Customer Service Management

Activity and Workflow Management

Mobile

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration