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Salesforce.com Inc

Salesforce Starter

Composite Score

8.2 /10

CX Score

8.4 /10

52 Reviews Write a Review

What is Salesforce Starter?

Sell more at record speed with Starter (formerly Sales Cloud Essentials) — and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.

Company Details

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Awards & Recognition

Salesforce Starter won the following awards in the Customer Relationship Management - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Salesforce Starter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Starter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

85 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 89%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Starter?

1% Negative

6% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Altruistic
Trustworthy

Feature Ratings

Average 84

Sales Management

Lead Management

Mobile

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Ease of IT Administration

Salesforce Starter Reviews

Shivankur N.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2024

Smart tool for any enterprise to begin with

Likeliness to Recommend

9 /10

What differentiates Salesforce Starter from other similar products?

It brings Sales, Service and Marketing all together to get you to new and unique experience with the clients and that differentiates it from other products who just provide all these platforms as per need and with additional costs.

What is your favorite aspect of this product?

All in one platform for your customers being a beginner is smart step for any company and thats my favourite aspect.

What do you dislike most about this product?

Being a giant product, I think few more AI related products also can be included in the suite but are not added at the moment.

What recommendations would you give to someone considering this product?

It gives 360-degree view of your customers so go for it.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

James G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Top of the line, best in the market

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

Ease of use and interface, it is so easy to find everything and use

What is your favorite aspect of this product?

Ease of use, easy to find everything and access

What do you dislike most about this product?

N/A in my opinion it is great as is

What recommendations would you give to someone considering this product?

This is the best product to buy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kellene C.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Awesome Product

Likeliness to Recommend

10 /10

What differentiates Salesforce Starter from other similar products?

It is one of the best systems I have seen to set up clients and vendors

What is your favorite aspect of this product?

I love that the steps to add clients are through, precise and whenever you need help they are able to assist in the department

What do you dislike most about this product?

Sometimes there are a few delays with the vendor setup

What recommendations would you give to someone considering this product?

If you want an easy way to add new vendors or update you vendor/client system look no further and try this product!

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Latest Research

Salesforce Starter

What is Salesforce Starter?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

Salesforce Starter Ratings

88 Likeliness to Recommend

95 Plan to Renew

Up 1 Since last award

85 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Salesforce Starter?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Starter Reviews

Shivankur N.

Smart tool for any enterprise to begin with

Likeliness to Recommend

Pros

James G.

Top of the line, best in the market

Likeliness to Recommend

Pros

Kellene C.

Awesome Product

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

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Feature Ratings

Sales Management

Lead Management

Mobile

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Collaboration

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Ease of Customization

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Ease of IT Administration