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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SAP Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Shopping Cart Management
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
ERP Integration
Content Localization
Multi-Storefront
Guided Selling
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Afaq M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Affordable and Scalable E Commerce Solution
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP commerce cloud gives an amazing platform for unified business interface with amazing functionalities which makes our work and day to day activities very easy
What is your favorite aspect of this product?
The most helpful feature is the ability to create and manage multiple product catalogues. In this way, the user can get best-in-class experience as well as personalised options to choose from.
What do you dislike most about this product?
Setting up SAP Commerce Cloud can be complicated at first and requires technical skills. The costs for licensing and maintenance may also seem high, but once it's set up, its strong features and integrations provide good value.
What recommendations would you give to someone considering this product?
Highly Recommended E Commerce Tool with flexibility and reliability.
Pros
- Continually Improving Product
- Trustworthy
- Inspires Innovation
- Caring
Rushabh L.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Sep 2024
Very hard to implement but easy to use
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP is providing multichannel, multi market and multi language environment It can handle high volume traffic
What is your favorite aspect of this product?
It is having very good integration with sap erp It allows business to provide personalized product recommendations
What do you dislike most about this product?
Little more flexible deployment options it can offer real time customer insights and profiling
What recommendations would you give to someone considering this product?
It is best for the large size originations so carefully assess your needs it is highly customizable but require appropriate technical expertise as well. It is value for money but little costly as well.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Effective Service
Vishal G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Fabulous product
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
Easy of setup and use along with detailed training material
What is your favorite aspect of this product?
Customization support to build new features.
What do you dislike most about this product?
The price is a bit on the higher side
What recommendations would you give to someone considering this product?
Definitely worth a shot!
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Caring
