What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Collaboration
Account and Contact Management
Marketing Management
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
- Role: Finance
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
SAP helps a lot.
Likeliness to Recommend
Pros
- Saves Time
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Charges for Enhancements
Sunil L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Great product by SAP
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
This product is really a very great asset for any organization, I personally supports many project for implementation administration for this SAP CRM product. This is a very nice tool to manage all customer relationship and also nice product to manage all the data and customer related information.
What is your favorite aspect of this product?
SAP CRM is giving opportunity to manage all the data related to customer relationship for all the sales and marketing, I personally created customized project to manage specific project related to customer database which leveraged many ways to support all the documentation related to customer.
What do you dislike most about this product?
I Personally do not find any specific dislikes as this product supports his value for money.
What recommendations would you give to someone considering this product?
With SAP CRM there are lot of possibility for automation which give extra value for money of this product which I personally advice to take this product.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Gaurang B.
- Role: Consultant
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jan 2023
Integrated Feature Rich Software
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Reliability and Robust Application Development and Management
What is your favorite aspect of this product?
Integrated with SAP R/3 and SAP S4 HANA and reporting capabilities
What do you dislike most about this product?
Very less possibility to customise quickly with other non SAP interfaces
What recommendations would you give to someone considering this product?
Make it industry agnostic much more so that it can be integrated for data transfer with mobile and web based application
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Respectful
Cons
- Less Performance Enhancing
- Commodity Features
- Less Inspiring