What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
95 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Collaboration
Account and Contact Management
Marketing Management
Customer Service Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Vendor Support
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Karas G.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
Perfect CRM Solution For Business
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
While most CRM solutions are expensive, SAP CRM comes at a manageable cost will zero compromises
What is your favorite aspect of this product?
I like that SAP CRM is the most affordable in it's class It offers features that makes handling SAP CRM easy.
What do you dislike most about this product?
No dislikes as SAP CRM has been a performer
What recommendations would you give to someone considering this product?
I recommend SAP CRM for it's amazing capabilities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dennis N.
- Role: Consultant
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Definetly prefer MS Dynamics!
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Not enough features.
What is your favorite aspect of this product?
I don't know.
What do you dislike most about this product?
MS Dynamics offers so many better features!
What recommendations would you give to someone considering this product?
Try something different
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Akari E.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Engaging & understanding your customers in person
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
An easy to use client management experience. The tool provide integration options with all available platforms for maximum coverage. Engaging and understanding your customers in person, digitally or via cellular device. SAP CRM is a multichannel marketing platform that provide customer management solutions by large scale data analysis, Social Media and Online marketing, Loyalty programs and resource management utilities. The tools provides all data solutions related information preparation along with customer history, data analysis and perform actions as per available trends.
What is your favorite aspect of this product?
The tool is very beneficial for large scale as well as small scale businesses with support staff available in 139 countries around the world. It helps in cost cutting as it integrate all major tools which provide an all in one solution. Overall tool lacks in proper support related to CRM as the major tool provided by SAP is associated with supply chain and inventory.
What do you dislike most about this product?
SAP CRM with a wide range of features also a costly software poor user knowledge can not only decrease revenue but also causes an overall loss. The tool was basically build for inventory management and supply chain process due to which extension tools like customer engagement, sales process and relationship development is very difficult and sometimes unresponsive.
What recommendations would you give to someone considering this product?
Additional features includes traveling management (like ticketing, travel reimbursements and inventory). Expense management system and customer relationship management tool is also available. The tool is highly recommended for businesses that have a large suppliant chain networks as it can support inventory and supply chain management.
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Appreciates Incumbent Status
