What is SAP CRM?
Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
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96 Plan to Renew
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82 Satisfaction of Cost Relative to Value
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Emotional Footprint Overview
- Product Experience:
- 85%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 81%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Marketing Management
Collaboration
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Quality of Features
Vendor Support
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
SAP CRM Reviews
Jay T.
- Role: Student Academic
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2021
Great CRM tool for business and customisation.
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
Strong Customer Focus. Breadth of services Higher product functionality and performance Pre-existing relationships
What is your favorite aspect of this product?
SAP CRM provides the best monitoring tool for error resolution. SAP CRM plays a vital role in managing the business from Client onboarding to customer success and successful delivery of the product to establish a healthy relationship. Easy to create and view the reports, and it can be easily analyzed for further usage.
What do you dislike most about this product?
Automatic refresh is not available for SAP. No provision to reuse the data from ERP in SAP. Some issues needed to fix in SAP.
What recommendations would you give to someone considering this product?
Overall it is used for business processes. UI version of SAP is very good to use. There are lots of functionality and capabilities are there in SAP.
Pros
- Efficient Service
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Alban X.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
An excellent platform for the retail world
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
This system has simplified the automation of the sales process in our company. It lets you empower users to provide solutions that meet customers' unique requirements. Since it is also hosted on the cloud, it facilitates accessibility and interactivity between work staff. It is well suited for businesses of all sizes and is compatible with various operating systems even Linux.
What is your favorite aspect of this product?
It allows a more centralized and detailed cost overview, the tracking of orders from which we can make very useful reports for the liquidation of the commercial activity. The introduction of workflows makes the procedural management of company activities more flexible
What do you dislike most about this product?
Web-based UI is not very user-friendly
What recommendations would you give to someone considering this product?
Before starting with the implementation, consider carefully which functionality your business needs, as for each development that could prove important in the future, it will cost you dearly.
Pros
- Enables Productivity
- Caring
- Saves Time
- Helps Innovate
Heather R.
- Role: Human Resources
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Feb 2021
Revolutionary Product with streamlining!
Likeliness to Recommend
What differentiates SAP CRM from other similar products?
It’s more robust and can be tailored to the user
What is your favorite aspect of this product?
The reporting features and routing
What do you dislike most about this product?
User s able to see every state agency
What recommendations would you give to someone considering this product?
Make sure you have everything you want or need on front end. Don’t invite people to implementation that don’t understand how technology has limits. Primary key, etc.
Pros
- Helps Innovate
- Continually Improving Product
- Saves Time
- Client Friendly Policies
Cons
- Leverages Incumbent Status
