What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Service Cloud?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Customer Care
Agent Collaboration
Multi Channel Support
Customer Self Service Capabilities
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Intelligent Search
Customer Service Workflow Management
Analytics and Reporting
Customer Community Management
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
SAP Service Cloud Reviews
Meghan l.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
SAP Service Cloud Review.
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
It is very easy to use. It has clean and simple interface. It saves on time. It has good customer service.
What is your favorite aspect of this product?
Good customer service. Saves on time. User friendly.
What do you dislike most about this product?
No dislike because it is serving as required.
What recommendations would you give to someone considering this product?
Yes I would recommend this product to others.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Kari C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Aug 2021
Productive Customer Service Software
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
SAP Service Cloud has developed a self portal for clients, which is helpful in creating a one on one discussion platform. Again, SAP Service Cloud has a customer knowledge management system, where different policies and standards are deployed.
What is your favorite aspect of this product?
SAP Service Cloud has looked for solid contact centers, where it integrates with them significantly and this increases the direct conversation capacity. More so, SAP Service Cloud deployed a suitable intelligence search, which also makes the company always ahead through customer analytical capacity.
What do you dislike most about this product?
SAP Service Cloud is a tactical program, which massively engage customers, and bring a substantial rapport among clients, Also, SAP Service Cloud offers the analytical procedures, where conversations are analyzed.
What recommendations would you give to someone considering this product?
SAP Service Cloud has captured the customer assistance role efficiently, and there is proper way of channeling complaints, without getting late. More so, SAP Service Cloud progressively develop a knowledge base for customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Alain M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Going Digital in a Post Covid-19 Era
Likeliness to Recommend
What differentiates SAP Service Cloud from other similar products?
In this post Covid-19 era, we realized that our customer base would call less to submit queries and complaints, and walk-in support at our office was less and less frequent. On the contrary, live chat supports were blooming and our ticketing system started getting overwhelmed. That was when we realized the full potential of SAP Service Cloud: mobile customer support oriented towards resolving the issue within the hour.
What is your favorite aspect of this product?
I really find appealing the multiple integration flow pre-packages. This really saves a lot of time and is indeed customer support oriented.
What do you dislike most about this product?
A lower pricing would be more appropriate as well as fixed packages. There should not be an estimator tools and costs should be shown right away in my personal opinion.
What recommendations would you give to someone considering this product?
Thanks to the advanced ticketing system, we managed to improved our customer support increasing customer satisfaction by 3x.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing