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SecondNature

Second Nature

Composite Score

7.8 /10

CX Score

8.0 /10

24 Reviews Write a Review

What is Second Nature?

Scale up your sales coaching with Second Nature’s sales coaching software. It provides a “virtual pitch partner” that uses conversational AI to have actual discussions with sales reps, score them, and help them improve on their own, so they can ace every sales call.

Company Details

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Awards & Recognition

Second Nature won the following awards in the Sales Coaching category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

11 Top Rated Features

2022

Second Nature Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Second Nature.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Second Nature?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 90

Collaboration

Application Integration

Video Practice

AI Simulation Training

Gamification

Dashboards, Analytics and Reporting

Coaching Records

AI Feedback

Custom Scorecard Templates

Coaching Notes

Call Ingestion

Vendor Capability Ratings

Average 86

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Second Nature Reviews

Nelson h.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

interactive and automated training.

Likeliness to Recommend

9 /10

What differentiates Second Nature from other similar products?

train new users and upgrade existing ones to learn sales skills through repetitive training, helps save time and money on long training.

What is your favorite aspect of this product?

It is quite practical as we learn, we correct mistakes, improve the score through repetition, it improves confidence, it helps me think about the ways in which I should face or respond in each situation, its interface is very intuitive.

What do you dislike most about this product?

On some occasions I have responded but it does not detect the response.

What recommendations would you give to someone considering this product?

It is quite intuitive and easy to use. This solution will help the sales team to boost confidence, as well as improve product knowledge.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Fantastic product. Ease of use and scalability

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Felt Foolish at First, But I Soon Saw the Value

Likeliness to Recommend

9 /10

Pros

Effective Service
Saves Time
Respectful
Caring

Latest Research

Second Nature

What is Second Nature?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Second Nature Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Second Nature?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Second Nature Reviews

Nelson h.

interactive and automated training.

Likeliness to Recommend

Pros

Fantastic product. Ease of use and scalability

Likeliness to Recommend

Pros

Felt Foolish at First, But I Soon Saw the Value

Likeliness to Recommend

Pros

Title

Feature Ratings

Collaboration

Application Integration

Video Practice

AI Simulation Training

Gamification

Dashboards, Analytics and Reporting

Coaching Records

AI Feedback

Custom Scorecard Templates

Coaching Notes

Call Ingestion

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Business Value Created

Quality of Features

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization