ServiceNow Asset Management

What differentiates ServiceNow Asset Management from other similar products?

It has a lovely dashboard that indicates how many tickets are still open, how much time is remaining, and how the team is doing. Above, you can see if someone is already working on a ticket, which is really useful. The knowledge base is also quite useful, although it's difficult to discover specific instructions in it. You used to have to total up the number of emailed quality checks in Excel, but now that you can generate a report, you can save yourself the work.

What is your favorite aspect of this product?

People who generate problems and those who handle occurrences should consider ServiceNow as a serious option. What I like about it is that there don't appear to be any constraints on how you may design the system to match your needs. The menu navigation and backend management are both excellent. When generating papers that clearly show the difference in skills, consistency in all workers' job outputs is essential. Furthermore, because the sales desk can handle routine operations as a flow, from product orders to restrictions and production data compilation, even new employees may rapidly master the workflow.

What do you dislike most about this product?

As is customary, ServiceNow's high flexibility is matched with significant complexity. The user interfaces are usually rather busy and already display a lot of information in the basic setup, which is only necessary in select cases, if at all.

What recommendations would you give to someone considering this product?

I feel it will help me manage the company's help desk. Professional incident management is unthinkable for a certain fraction of (internal) software users in the absence of tools such as ServiceNow. It is quite useful to be able to set distinct incident management groups and so guarantee that a ticket reaches the relevant contact person as quickly as feasible. Information may be networked between organizations and application files can be sent without the need for paper. The permission trail left by the superior is still visible on the screen.

What differentiates ServiceNow Asset Management from other similar products?

Ease of use and integration

What is your favorite aspect of this product?

Contract management

What do you dislike most about this product?

N/A……………….

What recommendations would you give to someone considering this product?

If you wan more bang for your buck consider servicenow

What differentiates ServiceNow Asset Management from other similar products?

While many other products will do the same thing, ServiceNow allows me to have all of my inventory assets (facility, hardware and consumable) in a single software location. From there I am able to work with our central administration team to build processes and forms around our asset database to allow the people deploying my assets to have a more self-service relationship with the assets versus them having to ask for permission each time they need something to do their job. I'm sure other products do this, however it just seems more intuitive in ServiceNow. It's not a cheap product but for enterprise class it is worth the cost.

What is your favorite aspect of this product?

My favorite part of using ServiceNow Asset Management has been working with the central administration team to define the different opportunities we have to process improve how we are doing our job. We have built forms and workflows that update our database when assets are removed and returned. Business rules that update many of the smaller, yet just as important details, like lifespan, annual MUR spend, end of life/retirement dates. By being able to use the entire suite of options we have purchased we are able to create process improvements that are both time and cost savings to our department.

What do you dislike most about this product?

What I like least is the reporting tool. It does what you need it to do, but it is not very user friendly. You have to know exactly which table you want to report on and for the general user or someone not versed in databases sometimes it is a reach to find the data you are looking for. A lot of the times the data I want is just easier (and far faster) to get by doing a complete database dump using Excel and then massaging the data with Pivot Tables. There I can add formulas to get the end results I want. ServiceNow doesn't provide that type of flexibility, maybe that will be something in a future release.

What recommendations would you give to someone considering this product?

My recommendation for anyone considering ServiceNow Asset Management is to make sure it is not the only reason you are purchasing it. For a big organization, this would be well worth the cost. Typically the investment would include the event management suite (incident, change, problem, request) and possibly a CMDB tie-in; along with Asset Management so the cost return would be there. For the smaller organizations, I think that while it would be wonderful to have, it would be too much to maintain. There are a lot of really good products out there that would fit nicely at a more reasonable cost.