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ServiceNow

ServiceNow Asset Management

Composite Score

7.7 /10

CX Score

8.0 /10

46 Reviews Write a Review

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details

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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience

2022

1 Top Rated Capabilities

1 Top Rated Features

2022

ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

1% Negative

7% Neutral

92% Positive

Pros

Security Protects
Reliable
Caring
Enables Productivity

Feature Ratings

Average 77

End to End Lifecycle Management

Analytics and Reporting

Software Recognition Library

Data Center Analytics

Advanced License Management

Cloud License Management

Data Import Export and Aggregation

Decentralized Management

Software Usage Metering

Integrated Discovery

Financial Analysis

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Also Featured in...

IT Asset Management - Midmarket

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View ServiceNow Asset Management in this category (opens in a new tab)

ServiceNow Asset Management Reviews

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Good product but setup is time consuming

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ashwini K.

Role: Consultant
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use for end users and administrators

Likeliness to Recommend

8 /10

What differentiates ServiceNow Asset Management from other similar products?

Its features

What is your favorite aspect of this product?

Inventory management features

What do you dislike most about this product?

Not as such

What recommendations would you give to someone considering this product?

Whole asset management module

Pros

Continually Improving Product
Reliable
Efficient Service
Altruistic

Shahami U.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent product, single platform.

Likeliness to Recommend

7 /10

What differentiates ServiceNow Asset Management from other similar products?

User Friendly and all can be on single platform

What is your favorite aspect of this product?

iTSM, HAM, SAM CMDB are in same place.

What do you dislike most about this product?

Defining upgrade rights or downgrade rights are not defined anywhere in documentation or told in servicenow training.We struggled alot to know about it.Also how to add exemptions to software models.

What recommendations would you give to someone considering this product?

Choose wisely who can do implementarion properly

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Latest Research

ServiceNow Asset Management

What is ServiceNow Asset Management?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

ServiceNow Asset Management Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love ServiceNow Asset Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

IT Asset Management - Midmarket

ServiceNow Asset Management Reviews

Good product but setup is time consuming

Likeliness to Recommend

Pros

Ashwini K.

Easy to use for end users and administrators

Likeliness to Recommend

Pros

Shahami U.

Excellent product, single platform.

Likeliness to Recommend

Pros

Title

1
Since last award

1
Since last award

Feature Ratings

End to End Lifecycle Management

Analytics and Reporting

Software Recognition Library

Data Center Analytics

Advanced License Management

Cloud License Management

Data Import Export and Aggregation

Decentralized Management

Software Usage Metering

Integrated Discovery

Financial Analysis

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation