What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Shadab K.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Brilliant ITSM tool with multiple pricing options
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow is one of the leaders in the ITSM tool category. Their flexible pricing tailored to individual requirements coupled with plethora of unique features makes it a favorite tool among industry users.
What is your favorite aspect of this product?
ServiceNow provides ease of implementation as well as ease of use for its users. Additionally, they have lots of unique features and multiple pricing models. Among its long list of good features, its integration and automation capabilities is one of the most lovable.
What do you dislike most about this product?
The level of complexity involved for customization is high. So it makes it difficult for new users or smaller teams to harvest the full potential of the tool.
What recommendations would you give to someone considering this product?
ServiceNow is best for large to enterprise level implementations with big budgets and teams. I would not recommend it for small projects or organizations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Peter S.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Amazing product but a bit complex and pricey
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management stands out from other similar products due to its comprehensive, cloud-based platform that offers extensive customization options which includes seamless integration with various enterprise systems, and a strong focus on scalability.
What is your favorite aspect of this product?
It's seamless integration and Focus on scalability
What do you dislike most about this product?
A bit costly in implementation
What recommendations would you give to someone considering this product?
If you're considering ServiceNow, it's important to understand its strengths in workflow automation and customization, but also be aware of potential challenges like implementation complexity and the need for dedicated expertise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Siddharth S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Very smooth to use and helpful
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management (ITSM) stands out due to its comprehensive integration capabilities, user-friendly interface, and strong focus on automation and workflows. It offers a unified platform that combines ITSM with other enterprise functions, enabling seamless collaboration and improved visibility across the organization. Its extensive customization options and advanced analytics also help organizations tailor solutions to their specific needs, enhancing overall service delivery.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow ITSM is its powerful automation features. They streamline workflows, reduce manual tasks, and improve efficiency, allowing teams to focus on higher-value activities while ensuring consistent service delivery.
What do you dislike most about this product?
One common drawback of ServiceNow ITSM is its complexity. While it offers extensive features, the learning curve can be steep for new users, and customization may require significant time and resources to implement effectively.
What recommendations would you give to someone considering this product?
I recommend thoroughly assessing your organization’s needs and goals before implementation. Invest time in training for users to ease the learning curve, and consider starting with core functionalities before expanding to more advanced features. Additionally, leverage ServiceNow’s community and resources for support during the transition.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
