What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Hamza I.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Adds value, Smooth Integration, Adaptive in nature
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Ability to transform reports into visual diagrams
What is your favorite aspect of this product?
Ability to be integrated into any third-party monitoring tool to raise incidents.
What do you dislike most about this product?
New look and feel
What recommendations would you give to someone considering this product?
Analyse the requirement. It comes with a price and if you have an appropriate use case, this product will definitely be able to add value.
Pros
- Acts with Integrity
- Reliable
- Saves Time
- Respectful
Cons
- Commodity Features
- Leverages Incumbent Status
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best ITSM Tool Ever!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The number ticket management types. Ease of Integration with other tools. Faster in response time. KB management and much more.
What is your favorite aspect of this product?
We can initiate a chat from the tool itself and can also initiate a chat from a different tool since the integration part is amazing. Integrated with 2 different chat tools.
What do you dislike most about this product?
Nothing to dislike about this product. I love this tool.
What recommendations would you give to someone considering this product?
Make the appearance look like modern tools considering this looks a bit dated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mahak J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and understandable
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Adaptable and customizable to meet changing needs.
What is your favorite aspect of this product?
Simple and straightforward SaaS solution.
What do you dislike most about this product?
Navigating between Scrum's story creation and IT support's incident handling can be tricky.
What recommendations would you give to someone considering this product?
SSO integration provides seamless access and enhances user experience.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
