What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Mahwish S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Robust suite of features for comprehensive IT
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Unified platform, Service Automation, capability of Configuration and Customization and Cloud-Based Architecture
What is your favorite aspect of this product?
ServiceNow offers a unified platform that integrates various ITSM processes, such as incident management, problem management, change management, and more. This integration helps organizations streamline their IT service delivery and management processes.
What do you dislike most about this product?
While ServiceNow is praised for its flexibility, the complexity of implementation can be a challenge. The customization options and wide range of features may require substantial effort and expertise to set up properly, leading to longer implementation times.
What recommendations would you give to someone considering this product?
Recognize that ServiceNow has a comprehensive set of features, and there may be a learning curve for users. Develop a training plan to ensure that your team is equipped to effectively use the platform. Implement change management strategies to facilitate a smooth transition.
Pros
- Over Delivered
- Helps Innovate
- Continually Improving Product
- Trustworthy
ANIKET K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Elevating IT Service Management to New Heights
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management distinguishes itself by offering a comprehensive and integrated solution that seamlessly combines ITSM processes, automation, and a user-friendly interface, setting it apart from competitors in the field.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT is its robust automation capabilities, streamlining IT processes and enhancing overall efficiency in service management.
What do you dislike most about this product?
While ServiceNow IT is a powerful tool, the learning curve for advanced features can be steep, posing a potential challenge for new users.
What recommendations would you give to someone considering this product?
i will recommend this to startup and mid scale companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rishab S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Best Ticket management tool in the market
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Greater Adoptability allows greater customization Realtime workflows
What is your favorite aspect of this product?
Great Dashboard
What do you dislike most about this product?
Sometimes little slow in fetching the data.
What recommendations would you give to someone considering this product?
Go for it as it's the best ITSM tool in the market with great adoptability and resources available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
