What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Rudra Prayag P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
ServiceNow-Awesome Tool For Service Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
GUI interface is very nice and easy to use for new user also. It has good reporting feature which is required to analyse monthly statistics
What is your favorite aspect of this product?
The entire ticketing process has been completely redesigned to provide users with end-to-end automation and significantly decrease the manual implementation required. As a result, the implementation team's task has been simplified, and efficiency has been increased
What do you dislike most about this product?
There wasn't anything about this tool that I didn't like. One needs to do one-time set-up for specific reports, which is one-time set-up for the first-time user.
What recommendations would you give to someone considering this product?
I would definitely recommend anyone who is looking for service management to buy this tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Excellent customer service solution!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Santosh K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2023
Cost Reductions & Improved Response Time
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
While it does have competition from other tools like Remedy, JIRA, Fresh service and Cherwell, it stands out with its cloud-based delivery model, advanced capabilities, and wide range of integrations and customization options
What is your favorite aspect of this product?
The service model appears as tasks, activities and processes from ServiceNow products, separated by cloud service. Together, these elements are part of a comprehensive managed workflow that supports features such as real-time communication, collaboration and resource sharing. ServiceNow offers specialized service management software for specific industries: Healthcare and life sciences. Financial services. Public sector. Manufacturing. Telecommunications. Technology.
What do you dislike most about this product?
It does not offer as much drag and drop functionality as other tools, and not as user friendly to non pro-developers as other solutions offer. While ServiceNow has committed to provide more and more capability in low-code solutions, it at times leads to Pro-Code developers feeling hindered by the capabilities
What recommendations would you give to someone considering this product?
ServiceNow is a cloudbased platform with workflow automation capabilities. The platform offers a suite of products and services that can help organizations streamline their operations, automate routine tasks, and improve general operational efficiency.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
