What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Amar Y.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Best ITSM Tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It’s unique and dashboard is better. It is also more secure compared to other markets software
What is your favorite aspect of this product?
Reporting for this tool
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Must use Service Now
Pros
- Helps Innovate
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jan 2023
Excellent breadth of functionality
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Caring
Cons
- Less Efficient Service
- Less Generous
- Less Transparent
MUHAMMED SHIYAD C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Awesome product, reduce your management headache
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
IT Service Management (ITSM) Suite: ServiceNow provides a comprehensive ITSM suite that encompasses incident management, problem management, change management, asset management, and service catalog. Enterprise Service Management (ESM): ServiceNow goes beyond ITSM and extends its capabilities to other departments and functions within an organization, such as HR, facilities, finance, legal, and more.
What is your favorite aspect of this product?
Simple and very easy to use even for beginners.
What do you dislike most about this product?
Updating or changing data takes long process.
What recommendations would you give to someone considering this product?
Review your business requirements if they are aligning with your wants and product features then it is a good product currently available in the market.
Pros
- Performance Enhancing
- Efficient Service
- Helps Innovate
- Continually Improving Product
