What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Wesley H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Fantastic incidents tracking capacity.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It has an available helpdesk where our technical support team can create tickets on behalf of callers that need assistance with some technology. And those of us who are to navigate service now can create our own tickets. The platform works well our IT related technical activities.
What is your favorite aspect of this product?
Creating tickets for incidents is very straightforward. We are able to easily trigger workflows and create and assign tasks to different support groups to provide solutions to the problems. I also love the fact that it is highly customizable we are able to build the forms we want and use the forms for building reports to track our progress.
What do you dislike most about this product?
We have to pay extra for additional services which are often very expensive. Tasks like server discovery and retrieval of information from the servers on network need payment.
What recommendations would you give to someone considering this product?
ServiceNow have a very quick and responsive support team. It is suitable for companies that need need an easy way to distribute tickets and also have a large service desk that needs to address issues and requests for several users.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Michael S.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Feature rich, great tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Well thought out development strategy with end-user always in mind
What is your favorite aspect of this product?
Ease of implementation of new functionalities
What do you dislike most about this product?
Licencing complexity
What recommendations would you give to someone considering this product?
Great product, implement it incrementally
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
Ing. Julston D.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The biggest difference about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Unlike other platforms, ServiceNow was natively designed in the cloud and it shows.
What is your favorite aspect of this product?
The chat module.
What do you dislike most about this product?
It has a lot features and make a little longer to adapt.
What recommendations would you give to someone considering this product?
try to see what is your need and select the specific modules.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
