What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Sunil L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic Product to manage all tickets
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service Now is a great tool to manage all tickets, be it change management, Problem Management, Knowledge management, Incident management, it has great features to integrate the business processes which will value the customer.
What is your favorite aspect of this product?
The integration of the tool with different third party connections and also it connects with another tool which reflects the real time ticket updates that helps to connect with customer ticketing tool to SNOW.
What do you dislike most about this product?
Reporting part is little complicated, but it has upgrade with the dashboard features which will help to take the glimpse of status for all the Incidents, changes and problem tickets.
What recommendations would you give to someone considering this product?
I recommend this tool which should have in all the service industries as this will manage the entire process of ticket flow and Incidents, Changes, Problems and knowledge management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Pratyush R.
- Role: C-Level
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
If you wanna learn something new gowit servicenow
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The biggest perk about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Unlike other platforms, ServiceNow was natively designed in the cloud and it shows. Many cloud‑based services are not designed to withstand the stresses of enterprise IT.ServiceNow has easy customization, low maintenance cost, real-time reporting and analysis, data integrity and confidentiality, enhanced tracking of ITSM, minimum response time, implementation based on required instances, simple configuration, and adaptive to all types of environment.Identifying workflow bottlenecks and making adjustments
What is your favorite aspect of this product?
ServiceNow helps you consolidate your IT resources on a single platform. It redefines the service experience and help to gain real-time visibility on the entire IT operations. This platform creates automated workflows that execute all the manual IT services. It results in an enhanced IT productivity.AI-enabled workflows help identify incidents and reduce associated downtime.
What do you dislike most about this product?
I haven't found anything to dislike this product.User live when they use this product.Servicenow is sponsible for empowering the building applications and democratic the process of expanding the systematic approaches.And the low code no code method of servicenow has hekped many developers who are not that good in coding.
What recommendations would you give to someone considering this product?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.No doubt, skilled ServiceNow persons will be high in demand. If you have looked forward to learning something new and want a career progression, ServiceNow is the best option.It has very easy set up and it is very reliable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Khushi G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Easy to use Incident Management Tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow offers full ITIL(Information Technology Infrastructure Library) coverage. It provides advanced high-availability architecture when compared with any other product similar to it.
What is your favorite aspect of this product?
ServiceNow is customizable. Anybody can design their own forms and use that to track the progress of reports.
What do you dislike most about this product?
It sometimes faces downtime therefore the performance of this product may not provide customer satisfaction.
What recommendations would you give to someone considering this product?
If you are looking for a Ticketing Management Tool, then ServiceNow should be definitely considered.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
