What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Aarti A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great IT Service Management product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The ticket creation in ServiceNow is super easy. It hardly takes any major steps and so is easy to be learned even by beginners!
What is your favorite aspect of this product?
The dashboard is easy to use and customizable. This enables users to customize it to their needs and requirements and increase productivity.
What do you dislike most about this product?
There are not any major drawbacks that I have faced while using ServiceNow. The only small issue I have had is with the comments added in the tickets can sometimes not pop up.
What recommendations would you give to someone considering this product?
This is one of the best IT service management products in the market. It really helps in streamlining your projects and has a user-friendly interface.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Yukti G.
- Role: Human Resources
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Must use tool for ITSM and production and support.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Ease of use User experience User interface Integration with other applications
What is your favorite aspect of this product?
Reports and dashboards
What do you dislike most about this product?
Navigation menu can be confusing sometimes
What recommendations would you give to someone considering this product?
Implement in your organization for production support
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
Usman Z.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Jan 2022
ServiceNow : Complete ITSM Solution
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
I have been part of IT industry since 11 years now and used many ITSM Tools. ServiceNow is widely used tool among all markets. with rich feature set it is go to tool for any organization.
What is your favorite aspect of this product?
There are a lot of favorite features of this tool including Incident, Request & Problem management, Change Management, Configuration Management and Asset Management.
What do you dislike most about this product?
To be honest there is nothing to be dislike about this tool. some may say that Interface is little old fashioned but its never been issue for me.
What recommendations would you give to someone considering this product?
ServiceNow ITSM tool is market leading with having all features set which any enterprise needs to fulfil day to day tasks. I have using SN since 2016 on almost daily basis and it made my life very easy in terms of task management and tracking. This is go to Tool for any enterprise having small to high traffic. Need specialist to configure but later IT team can easily manage it and get maximum benefit out of it.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Inspires Innovation
