What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Nikhil P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Easy to use and user friendly
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
User Interface
What is your favorite aspect of this product?
Upgrade of the products
What do you dislike most about this product?
To notify customers regarding the requests
What recommendations would you give to someone considering this product?
User Interface, Easy to Use
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Saves Time
Samuel J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Better service managment
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow has helped us to keep a track on the incidents and change requests occurring in an application and also make sure nothing impacts the application which could lead to a service outage
What is your favorite aspect of this product?
Once the workflow process is created and implemented whenever an incident or problem ticket is raised the tool automatically assigns it to the concerned team and notifies them
What do you dislike most about this product?
At times for adding users or removing users from a team can become an hassle and takes time to reflect in the portal
What recommendations would you give to someone considering this product?
A great tool which can help in maintaining compliance and also avoid known service disruptions as much as possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruchi J.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Servicenow improve process and effective support
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow actually Consolidate Processes and tables format in ServiceNow and integration create an easy process. These tables can be used in other applications like workday and Kronos and HR as well.
What is your favorite aspect of this product?
I like the filter out and show matching feature is very good and usefull.
What do you dislike most about this product?
I love this product but the customer service is very poor I think there is an improvement that is needed.
What recommendations would you give to someone considering this product?
Absolutely, I used Jeera and other ticketing tools but ServiceNow is very good, the dashboard is a very good way to show the project mgmt.
Pros
- Unique Features
- Security Protects
- Helps Innovate
- Reliable
Cons
- Less Effective Service
- Less Caring
- Less Transparent
