What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Sanjay b.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
No second thought. Go for it and you won't regret!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
GUI is very user friendly and don't need of special understanding to use it. One of the best ticketing, administration tool I have ever used. Very easy navigation and more fast.
What is your favorite aspect of this product?
All features in single login. Reporting, ticketing, integration and everything else which is needed for current generation. I don't need to spend more time finding options since everything is behind a single click in servicenow.
What do you dislike most about this product?
I may have dislikes in ServiceNow but after using other ticketing tools i feel like ServiceNow was my saviour. Typically I don't think I dislike something in this product.
What recommendations would you give to someone considering this product?
Without second thought I will go for it blindly. Using ServiceNow is time efficient, good management and everything one organisation needs!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Andrew F.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Better service management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow offers a once stop solution for service managements in the form of change requests, incidents and problem statements. It enables everyone on the organisation to track and view the activities occurring at any point of time.
What is your favorite aspect of this product?
The portal calculates the risk for the change requests automatically by answering a questionnaire and also inform the users if any other conflict is present
What do you dislike most about this product?
A notifications panel would have been useful so that approvals can be tracked without having to view the records each time to find the approval status
What recommendations would you give to someone considering this product?
A great tool for establishing better governance over the service and make sure any change which goes to production is first vetted and follows the release process accordingly
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Darpan B.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
What you think, can be done in Service Now.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service now has all the features and easy to implement and customize as well.
What is your favorite aspect of this product?
Dashboards that can be built.
What do you dislike most about this product?
Filters don't store as favorites, everytime you need to apply filters again and again.
What recommendations would you give to someone considering this product?
go with it, it will deintely help.
Pros
- Saves Time
- Efficient Service
- Effective Service
- Caring
