What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2020
Great for PPM!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Less Fair
- Vendor's Interest First
Jenn W.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Sep 2020
Expensive without true ROI seen
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Nothing to note here. I am truly NOT a SN fan. The interface is clunky and overall application lacks user interface intutive functionality.
What recommendations would you give to someone considering this product?
Find some of your most complex tasks and needs. Request a demo to see how your business can manage with the tool. If you have layered technology areas and groups - quality/need/assessment and delivery are required to ensure the organization realizes the value of the tools.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
Cons
- Less Performance Enhancing
- Less Productive
Muhammad J.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2020
Best Solution for Incident and problem Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service Now is a very well suited application for any organization. it is very easy to use and best place for project management. in our organization we are using this platform for Incident management. problem management and asset management. it is best integration with all other 3rd parties application.
What is your favorite aspect of this product?
Service Now provide us very easy interface where our employee can easily highlight their issues and problem and our service desk team always availible to support them and trying to solve problem as soon as possible. service now is very good for automation and it is very easy customization platform
What do you dislike most about this product?
Support team is taking so much time if service now is down and we are facing some technical issue on it
What recommendations would you give to someone considering this product?
It is very nice and best product i must want to say use it in your organization it is very secure and best platform
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Fair
