What is ServiceNow Knowledge Management?
The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. It increases self-service rates for customers and employees—and boosts agent productivity with contextual knowledge, driven by machine learning.
Company Details
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Get AssistanceServiceNow Knowledge Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
90 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Knowledge Management?
Pros
- Respectful
- Friendly Negotiation
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Cataloging
Reporting and Analytics
Intelligent Search
Workflow and Approval Management
Configurable Knowledge Repository
Rich Text Editor
AI Capabilities
Multi-Language Support
API Integration
Bulk Actions
Vendor Capability Ratings
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
ServiceNow Knowledge Management Reviews
james v.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Jan 2022
Legit and Determined Knowledge Based Application.
Likeliness to Recommend
What differentiates ServiceNow Knowledge Management from other similar products?
ServiceNow is a legit channel that offer knowledge freely to people and companies regarding the business management. Further, ServiceNow has proper communications means, for integrated collaboration.
What is your favorite aspect of this product?
ServiceNow is the appropriate approach for Artificial Intelligent analysis a form that issues a detailed virtual presentation. More so, the mechanisms for marketing are included in the application and its needs are affirmed.
What do you dislike most about this product?
ServiceNow is objective, necessary and recognizes the need for knowledge. The program is proactive and suitable to make business thrive and go in to the highest corner.
What recommendations would you give to someone considering this product?
There is reliability and concreteness in ServiceNow, where skills and knowledge are shared accordingly. The requirements for ServiceNow to be operational in your company are minimal and economical.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Terry P.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2022
Sufficient Way that Makes People Share knowledge
Likeliness to Recommend
What differentiates ServiceNow Knowledge Management from other similar products?
ServiceNow Knowledge has different was that the business use to navigate and share skills. Besides, the training and career improvement have been enhanced or supported by ServiceNow Knowledge.. Again, ServiceNow Knowledge has better lead control mechanisms.
What is your favorite aspect of this product?
ServiceNow Knowledge has identified the business needs in terms of career improvement and sills sharing, establishing a very friendly way of making the productivity improve. Besides, ServiceNow Knowledge has absolute assistance in the artificial intelligence skills, which multiple the power of business evaluations.
What do you dislike most about this product?
ServiceNow Knowledge is there to introduce the required skills in the market, a way that improvise the working ethics and the business demands in a positive manner. Further, ServiceNow Knowledge has enhanced a proper work rapport with people who makes business thrive.
What recommendations would you give to someone considering this product?
ServiceNow Knowledge is the right solution in molding ideas and facilitating them. There is proper knowledge sharing and consistent evaluation of what is vital and conservative in terms of improved business projections.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rex M.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Certainly A Top Option!
Likeliness to Recommend
What differentiates ServiceNow Knowledge Management from other similar products?
It is a very good option in the Knowledge Management space. It helped us be very successful to support IT Reps relying on the knowledge articles.
What is your favorite aspect of this product?
It is one of the more current software options to manage knowledge articles and was a good experience learning and using.
What do you dislike most about this product?
I cannot recall anything.
What recommendations would you give to someone considering this product?
Look closely at this option when you narrow them down to your top 3!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing