What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 79%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 85%
- Service Experience:
- 84%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Ankit J.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
Value for money product in comparison to others
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
User friendly Dashboards Self explanatory options Ease of management email notifications
What is your favorite aspect of this product?
So easy to manage projects end to end capability is provided
What do you dislike most about this product?
The learning curve can be challenging for new users , training material and certifications should be free or coupons must be provided to the vendor
What recommendations would you give to someone considering this product?
Definitely a tool to consider for project management . Do a thorough requirement analysis and see if this product is able to solve your problems with respect to the same .
Pros
- Trustworthy
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Cons
- Less Effective Service
- Wastes Time
Kiran G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The best Project Management tool available.
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
ServiceNow Project Portfolio Management offers a wide range of features when compared to similar products. Before ServiceNow PPM we needed to use multiple tools to perform and plan a new project portfolio, but ServiceNow PPM makes it easier to perform all the project management operations in one place.
What is your favorite aspect of this product?
My favourite aspect is it's data visualisation of the project planning. We can align our strategic planning to perform the project management and implement it. Also the implementation is very easy and super fast when compared to other similar tools.
What do you dislike most about this product?
There's nothing much to dislike about Service Now PPM, the new releases are not quick enough, there's hardly one relase every month, they should consider making new releases more often.
What recommendations would you give to someone considering this product?
Service Now is offering the best Project Management tool. Everyone should try it once.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Mohan N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
It's Upto mark
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
We were able to develop, manage, and deliver projects for IT portfolios using an enterprise-wide technology like PPM. Between the year of deployment and the adoption in two years, there has been a considerable change in the experience and usage. It's drastically decreasing the manual workload by enabling us with quick reports to make business analysis.
What is your favorite aspect of this product?
My favorite aspect of Service Now PPM is it's wide variety of features and it's ease of GUI. It took us very less time to grab up to speed after deploying the Service Now PPM into our production. No external trainings are required.
What do you dislike most about this product?
The customer support is not up to mark. We are receiving late responses after implementing into production when compared to the time where we are in testing and implementing phase.
What recommendations would you give to someone considering this product?
Go for it, it will make your lives easier especially when you need to manage critical deliverables.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
