What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Dec 2023
Insightful and User-Friendly
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Anish M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
ServiceNow PPM - Robust Project Management Company
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
In the realm of project management for software development, ServiceNow PPM stands tall, seamlessly ingrained in our agile workflows. Its standout feature lies in robust customization, allowing fine-tuning from sprint planning to deployment. As software developers, it efficiently manages intricate development lifecycles, ensuring seamless collaboration and precise code releases. Unlike competitors, ServiceNow PPM's adaptive framework aligns perfectly with our agile needs, providing unparalleled customization. Its selection wasn't arbitrary but a strategic move, driven by its agile-friendliness, unparalleled customization.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow PPM lies in its robust customization capabilities. As a software developer, having the agility to fine-tune processes from sprint planning to code deployment is invaluable. The platform helps in seamlessly and integrates with our agile workflows, providing a tailored experience in managing complex development lifecycles. The ability to mold the system according to our specific needs empowers us to navigate the intricacies of software development with unparalleled flexibility and precision.
What do you dislike most about this product?
There's room for improvement in its update cycle frequency. As a software developer, a more agile release schedule would be beneficial to stay abreast of industry advancements. Additionally, enhanced documentation and training materials would contribute to a smoother onboarding process. While these points don't overshadow the platform's strengths, addressing them could elevate the overall user experience and streamline our engagement with ServiceNow PPM.
What recommendations would you give to someone considering this product?
For those considering ServiceNow PPM, I recommend leveraging its robust customization capabilities to tailor the platform according to your unique workflows. You can engage closely with the support team to maximize the benefits of the system. Explore integration possibilities to enhance collaboration across your development lifecycle. Keep an eye on updates for evolving features. Additionally, invest time in training to unlock the full potential of the platform.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Saves Time
Cons
- Inhibits Innovation
- Less Generous
- Vendor's Interest First
Charan Naidu B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The Go to tool for ITOps
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
It's rich set of features and wide variety of options to enable and elevate the ticketing, Change Management, Knowledge Management etc
What is your favorite aspect of this product?
This tool gives you the control and information you need to reach your goals, from tracking everyday actions to carrying out intricate analyses. Projects move through five typical phases—Initiate, Plan, Execute, Deliver, and Close—that can be customized to fit your organization's governance model. Projects can be categorized as Waterfall, Agile, or Hybrid at the Plan phase. Pre-existing templates that can be customized offer efficiency and uniformity when project data is gathered.
What do you dislike most about this product?
There's nothing much to dislike about the product, only concern is it's price. Although it doesn't affect the MNCs but it's a bit painful for startups to invest such huge amounts.
What recommendations would you give to someone considering this product?
If you have the budget, go for it. No second thoughts required. This is the best tool that I came across in all my years of experience.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
