What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Integration With IT Tools
Systems Management Integration
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
ServiceNow IT Service Management Reviews
Shashank Shekhar S.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Nov 2024
Fabulous product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It’s UI is awesome , reporting is really easy and now agent is also too good
What is your favorite aspect of this product?
Easy to use also helps easily to connect with live agent that makes it very user friendly
What do you dislike most about this product?
Nothing at this point of time
What recommendations would you give to someone considering this product?
For sure they can go ahead
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Upanshu P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Awesome Product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
its unified platform, AI-driven automation, and scalability, seamless integration.
What is your favorite aspect of this product?
one platform for everything
What do you dislike most about this product?
nothing as such
What recommendations would you give to someone considering this product?
Its an awesome product go for it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation
Rajat V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Servicenow ITSM is best
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
So you can do the best ticketing with integration and automation also they have included virtual agents integration hub as well
What is your favorite aspect of this product?
Easy to integrate it with CMDB thus makes incident problem and change management very easy
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
It’s one of the best ITSM tool
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy