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ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow IT Service Management Logo Award Winner Product Badge
ServiceNow

ServiceNow IT Service Management

Composite Score
8.7 /10
CX Score
8.8 /10
Category
ServiceNow IT Service Management
8.7 /10

What is ServiceNow IT Service Management?

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

Company Details


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Awards & Recognition

ServiceNow IT Service Management won the following awards in the IT Service Management - Enterprise category

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ServiceNow IT Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Service Management?

4% Negative
5% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 83

Integrated Knowledge Management

84

Reporting

84

Service Catalog

83

End User Self Serve

83

Multi-Site Functionality

83

End User Support Solutions

82

Integration With IT Tools

81

Systems Management Integration

81

Technician Administration

81

Business Application Integration

80

Multi Device Capability

79

Vendor Capability Ratings

Average 81

Breadth of Features

85

Quality of Features

84

Business Value Created

83

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Implementation

80

Vendor Support

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Ease of Customization

79

ServiceNow IT Service Management Reviews

Shashank Shekhar S.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fabulous product

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

It’s UI is awesome , reporting is really easy and now agent is also too good

What is your favorite aspect of this product?

Easy to use also helps easily to connect with live agent that makes it very user friendly

What do you dislike most about this product?

Nothing at this point of time

What recommendations would you give to someone considering this product?

For sure they can go ahead

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Upanshu P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Awesome Product

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

its unified platform, AI-driven automation, and scalability, seamless integration.

What is your favorite aspect of this product?

one platform for everything

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Its an awesome product go for it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Rajat V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Servicenow ITSM is best

Likeliness to Recommend

10 /10

What differentiates ServiceNow IT Service Management from other similar products?

So you can do the best ticketing with integration and automation also they have included virtual agents integration hub as well

What is your favorite aspect of this product?

Easy to integrate it with CMDB thus makes incident problem and change management very easy

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

It’s one of the best ITSM tool

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular ServiceNow IT Service Management Comparisons

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