What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best ITSM Tool Ever!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The number ticket management types. Ease of Integration with other tools. Faster in response time. KB management and much more.
What is your favorite aspect of this product?
We can initiate a chat from the tool itself and can also initiate a chat from a different tool since the integration part is amazing. Integrated with 2 different chat tools.
What do you dislike most about this product?
Nothing to dislike about this product. I love this tool.
What recommendations would you give to someone considering this product?
Make the appearance look like modern tools considering this looks a bit dated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mahak J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and understandable
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Adaptable and customizable to meet changing needs.
What is your favorite aspect of this product?
Simple and straightforward SaaS solution.
What do you dislike most about this product?
Navigating between Scrum's story creation and IT support's incident handling can be tricky.
What recommendations would you give to someone considering this product?
SSO integration provides seamless access and enhances user experience.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Aman M.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2024
Superb Product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management is different because it integrates various business functions, automates tasks, uses AI, offers customization, focuses on service delivery, and keeps innovating.
What is your favorite aspect of this product?
My favorite aspect of ServiceNow IT Service Management is its seamless integration of various business functions. It streamlines processes across departments, making collaboration effortless and improving overall efficiency.
What do you dislike most about this product?
One potential aspect that some users might dislike about ServiceNow IT Service Management could be its complexity during the initial setup and configuration process. This may require significant time and resources to fully implement and customize according to specific organizational needs. Additionally, for smaller organizations or those with limited budgets, the pricing structure of ServiceNow could be a concern, as it may be perceived as relatively high compared to other solutions on the market.
What recommendations would you give to someone considering this product?
Before implementing ServiceNow IT Service Management, thoroughly assess your organization's needs, plan implementation carefully, start with essential features, utilize training resources, consider integration possibilities, stay updated on new features, and monitor ROI consistently.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
