What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Sudipta B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use, loads of integration
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It's ease of use and the UX/UI design. It's simple to understand yet productive.
What is your favorite aspect of this product?
It's pretty customizable with plenty of service integrations
What do you dislike most about this product?
Need to click multiple links to get to some of the favorite pages
What recommendations would you give to someone considering this product?
Highly recommend for a org which is looking to increase its productivity
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2024
The most powerfull ITSM in the market
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Servicenow is the most complete tool for any corporation, as a SaaS it has the capabilities to perform any task small or big to achieve goals, plus the different modules that can be activated like ITOM, Procuring and others
What is your favorite aspect of this product?
Scalability, features, trace and compliance.
What do you dislike most about this product?
To configure ServiceNow you need certified personal very experienced Certified personal.
What recommendations would you give to someone considering this product?
if your budget can support the licencing, please make yourself a favor and make the purchase, your IT team will love it and will be amazed with the capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
Oluwanbe O.
- Role: Information Technology
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great I.T management ticketing tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
the capacity to open, create, and maintain incident, problem, and change management tickets, all these are done through a single site/portal makes this product stand out from other similar products.
What is your favorite aspect of this product?
The following are my favorite aspect of this product: 1. End users have a great deal of flexibility. 2. I can quickly and simply construct and edit dashboards. 3. Accessibility is really easy; Using list views, finding statuses and other information on the portal is easy. 4. Reporting is awesome.
What do you dislike most about this product?
Because of its extensive functionality and customisation options, ServiceNow IT service management can be a little challenging to comprehend, training and support may be required for users to fully comprehend and utilise the platform, particularly for inexperienced administrators and end users.
What recommendations would you give to someone considering this product?
ServiceNow IT Service Management tool is easy to implement and user friendly, you can handle any kind of inquiry, ticket, or knowledge-based piece from your organisation's serviceNow portal with ease. The finest part is that you can quickly evaluate and export all information into a report.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
