What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Michael S.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Feature rich, great tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Well thought out development strategy with end-user always in mind
What is your favorite aspect of this product?
Ease of implementation of new functionalities
What do you dislike most about this product?
Licencing complexity
What recommendations would you give to someone considering this product?
Great product, implement it incrementally
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
Ing. Julston D.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The biggest difference about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks. Unlike other platforms, ServiceNow was natively designed in the cloud and it shows.
What is your favorite aspect of this product?
The chat module.
What do you dislike most about this product?
It has a lot features and make a little longer to adapt.
What recommendations would you give to someone considering this product?
try to see what is your need and select the specific modules.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sunil L.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Great tool to manager IT support services !
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service Now is a great tool to manage services which includes many things - Incidents, Changes, Problem and knowledge management. It has customizing reports options and many customizing queries based on your requirements.
What is your favorite aspect of this product?
Based on your requirements you can make query and make is favorites and also dashboard which are pre-designed are giving very good glimpse.
What do you dislike most about this product?
No dislike for this superb product.
What recommendations would you give to someone considering this product?
I recommend to have this tool as this has very good integration between Incidents, changes and problem along with knowledge management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
