What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Rajesh P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Super product for Service Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service Now (SNOW) is very good tool to manage services, Incidents, Changes, Problems, Knowledge Management. I am using it for Incident, changes and Problem mainly. It has very good integration with each other and support is also very nice.
What is your favorite aspect of this product?
SNOW has very good integration features between, Incidents, Changes and Problem.
What do you dislike most about this product?
I do not find it anything dislike.
What recommendations would you give to someone considering this product?
I strongly recommend this tool to must have in an organization to manage services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Talon w.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Great product, easy to customize to your needs.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow is constantly adding new enhancements and their support team is very quick to help. They also release weekly videos to help understand the platform.
What is your favorite aspect of this product?
The fact that from a programming side you don’t need to import new technologies for things, it’s got everything built in already.
What do you dislike most about this product?
There are some things that aren’t very customizable.
What recommendations would you give to someone considering this product?
Make sure you have a full team of 10-20 people working on this because of how large it is.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Sunil L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Fantastic Product to manage all tickets
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Service Now is a great tool to manage all tickets, be it change management, Problem Management, Knowledge management, Incident management, it has great features to integrate the business processes which will value the customer.
What is your favorite aspect of this product?
The integration of the tool with different third party connections and also it connects with another tool which reflects the real time ticket updates that helps to connect with customer ticketing tool to SNOW.
What do you dislike most about this product?
Reporting part is little complicated, but it has upgrade with the dashboard features which will help to take the glimpse of status for all the Incidents, changes and problem tickets.
What recommendations would you give to someone considering this product?
I recommend this tool which should have in all the service industries as this will manage the entire process of ticket flow and Incidents, Changes, Problems and knowledge management.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
