What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2021
Easy to Use, Best ITSM tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jamaal D.
- Role: C-Level
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2021
Excellent UI and Tracking Features
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow Service Management has the highest amount of customization options available. The end user has an excellent UI to find their needs and the support user has the ability to filter just about every option. The tracking and reporting features are critical and this software offers it above and beyond.
What is your favorite aspect of this product?
This software has made a big impact in our company by the customization features. The ability to raise the incidents, provide attachments, integrate other products, and knowledge articles are extremely useful.
What do you dislike most about this product?
There is nothing I've found to dislike about ServiceNow Service Management. The UI has been updated since I've last used it and the features are great.
What recommendations would you give to someone considering this product?
ServiceNow Service Management is an excellent product for any company who provides IT Support. This is the best service management tool we've used due to the ability to track incidents, change requests, and assign users. There is less backlog of requests than ever before.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Somkant M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Good OOTB ITSM modules, easy custom possibilities
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
OOTB plug amd play modules are as per industry standards, with dashboards just reflecting the need of organization, moreover customization is easy.
What is your favorite aspect of this product?
OOTB modules as per industry standards along with ease of customization wherever required
What do you dislike most about this product?
Look and feel
What recommendations would you give to someone considering this product?
Use OOTB modules to allign with industry standards, this will provide easy and speedy implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
