What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Srinivas K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Single Platform for requirements
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..
What is your favorite aspect of this product?
ITSM, and ITOM and SAM
What do you dislike most about this product?
Event management needs to be improved
What recommendations would you give to someone considering this product?
its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek P.
- Role: Consultant
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Easy Implementation with better understanding
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
End-User Portal customization is much better than any other tools like BMC Remedy or Salesforce.
What is your favorite aspect of this product?
ServiceNow provides large customization for various components such as Incident Management, Problem Management, Change Management, and Service Request Management.
What do you dislike most about this product?
I didn't find any functionality which didn't provide value to the customer. Each product has its own value to the specific customer requirements.
What recommendations would you give to someone considering this product?
Only the cost for the ServiceNow Products is getting high which should be constant.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Inspires Innovation
Sanjay b.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
No second thought. Go for it and you won't regret!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
GUI is very user friendly and don't need of special understanding to use it. One of the best ticketing, administration tool I have ever used. Very easy navigation and more fast.
What is your favorite aspect of this product?
All features in single login. Reporting, ticketing, integration and everything else which is needed for current generation. I don't need to spend more time finding options since everything is behind a single click in servicenow.
What do you dislike most about this product?
I may have dislikes in ServiceNow but after using other ticketing tools i feel like ServiceNow was my saviour. Typically I don't think I dislike something in this product.
What recommendations would you give to someone considering this product?
Without second thought I will go for it blindly. Using ServiceNow is time efficient, good management and everything one organisation needs!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
