What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Ahmed H.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Easy of use, but it is expensive
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
it is easy of use and easy in development and UI is good
What is your favorite aspect of this product?
UI is good and development in the product
What do you dislike most about this product?
some delay in support , some times it crashes while deploy
What recommendations would you give to someone considering this product?
he need to train the employees very well to use all features of this product
Pros
- Helps Innovate
- Efficient Service
- Saves Time
- Client's Interest First
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Easy to use, quality features
Likeliness to Recommend
Pros
- Continually Improving Product
- Respectful
- Helps Innovate
- Reliable
Cons
- Less Efficient Service
James W.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Customizable and flexible
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Customizable and flexible for a dynamic environment
What is your favorite aspect of this product?
Ease of use as a SaaS solution
What do you dislike most about this product?
It can be be confusing when working with both the scrum infrastructure (uses stories) and break/fix IT support (uses incidents). Stories can be created off incidents but also off of demands, change requests, etc. You can't turn an incident into a story and vice versa.
What recommendations would you give to someone considering this product?
Consider the SSO integration - it's great.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing