What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Systems Management Integration
Integration With IT Tools
Technician Administration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2020
Great software but can be difficult to navigate.
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Saves Time
Don C.
- Role: Industry Specific Role
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2020
Fantastic features and great product.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Ease of use and ablitity to customize for our needs without much assistance from support.
What is your favorite aspect of this product?
Ability to make custom forms.
What do you dislike most about this product?
Not always the most intuitive interface to get to where I'm going.
What recommendations would you give to someone considering this product?
A more intuitve GUI and flexibility to change features without having to enable tons of features first.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jun 2020
ServiceNow is a good for you RUN group.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing