What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 80%
- Conflict Resolution:
- 87%
- Strategy & Innovation:
- 86%
- Service Experience:
- 86%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Neutral
Positive
Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best ITSM Tool Ever!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The number ticket management types. Ease of Integration with other tools. Faster in response time. KB management and much more.
What is your favorite aspect of this product?
We can initiate a chat from the tool itself and can also initiate a chat from a different tool since the integration part is amazing. Integrated with 2 different chat tools.
What do you dislike most about this product?
Nothing to dislike about this product. I love this tool.
What recommendations would you give to someone considering this product?
Make the appearance look like modern tools considering this looks a bit dated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Sudipta B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easy to use, loads of integration
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It's ease of use and the UX/UI design. It's simple to understand yet productive.
What is your favorite aspect of this product?
It's pretty customizable with plenty of service integrations
What do you dislike most about this product?
Need to click multiple links to get to some of the favorite pages
What recommendations would you give to someone considering this product?
Highly recommend for a org which is looking to increase its productivity
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Enables Productivity
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2024
The most powerfull ITSM in the market
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Servicenow is the most complete tool for any corporation, as a SaaS it has the capabilities to perform any task small or big to achieve goals, plus the different modules that can be activated like ITOM, Procuring and others
What is your favorite aspect of this product?
Scalability, features, trace and compliance.
What do you dislike most about this product?
To configure ServiceNow you need certified personal very experienced Certified personal.
What recommendations would you give to someone considering this product?
if your budget can support the licencing, please make yourself a favor and make the purchase, your IT team will love it and will be amazed with the capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service