What is ServiceNow Software Asset Management?
Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Software Asset Management?
Pros
- Client's Interest First
- Generous Negotitation
- Friendly Negotiation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Software Inventory Management
Cloud License Management
Audit Scheduling and Management
Integration with IT Systems
License Optimization Insights
End to End Lifecycle Management
Contract Management
Software Recognition Library
Software Usage Metering
Data Center Analytics
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
ServiceNow Software Asset Management Reviews
Tahseen F.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2023
Impressive Management Tool I have ever used!
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
In my personal opinion and usage, I see the features and functionality are immensely benefiting to an IT team or organization. As part of my project & teams we use SNOW every now and then to record Incidents and use it effectively. I think the main key difference is the User Interface and how it can easily be embedded into the lives of every IT personnel.
What is your favorite aspect of this product?
To manage my work on day to day basis it works like a charm and whatever makes my job easy, I love those applications.
What do you dislike most about this product?
Well, I would say nothing so far that I have to complain about this product. It has been terrific since I have been using this application.
What recommendations would you give to someone considering this product?
If you want to make your complex management of Incidents raised in a software team, this would be the best solution there is in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Vivek V.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
"Best product for corporate!"
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.
What is your favorite aspect of this product?
Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.
What do you dislike most about this product?
UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.
What recommendations would you give to someone considering this product?
It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Cons
- Wastes Time
Uddipan M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Absolutely Critical, Nice product
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
The ease of use of Service Now is the primary feature which provides the edge. This is absolutely critical piece of software for effective asset management. It provides easy approval workflow management process. Service Now can be easily integrated in the existing infrastructure.
What is your favorite aspect of this product?
Workflow management
What do you dislike most about this product?
Bit slow at times
What recommendations would you give to someone considering this product?
Great product, business critical software
Pros
- Continually Improving Product
- Efficient Service
- Saves Time
- Helps Innovate