What is ServiceNow Software Asset Management?
Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Software Asset Management?
Pros
- Client's Interest First
- Generous Negotitation
- Friendly Negotiation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Software Inventory Management
Cloud License Management
Audit Scheduling and Management
Integration with IT Systems
License Optimization Insights
End to End Lifecycle Management
Contract Management
Software Recognition Library
Software Usage Metering
Data Center Analytics
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
ServiceNow Software Asset Management Reviews
Karthik S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Productive tool - Data driven
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
ServiceNow SAM is part of the ServiceNow platform, which means it is natively integrated with other IT Service Management and IT Operations Management modules, creating a holistic view of an organization's IT landscape. This enables organizations to gain better control and visibility of their software assets, including their usage, licensing, and compliance status. Another key differentiation is its ability to integrate with third-party software asset management tools. This enables organizations to consolidate software asset management processes and data in a single platform, leading to improved accuracy, consistency, and efficiency.
What is your favorite aspect of this product?
Handling of data. We can create a dashboard out of it for better visibility and decision-making.
What do you dislike most about this product?
The refresh rate of the page or the loading time of it. If we have to create a ticket or if we have to save the ticket/Request/Incident.
What recommendations would you give to someone considering this product?
Evaluate your organization's software asset management needs and goals to identify if ServiceNow SAM is the right solution for your organization. Assess the integration needs to ensure that ServiceNow SAM can integrate with other tools and platforms that are already in use. Consider the resources required, both in terms of personnel and technology, to effectively implement and maintain the solution. Evaluate the reporting capabilities to ensure they meet your organization's reporting needs. Understand the licensing model and pricing structure to ensure that it aligns with your organization's budget and software asset management needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Abdul M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2023
Best in Class Product for any IT industry
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
I believe the integrations play a major role in deciding whether a product or application can be onboarded. At least in our current team we rely on using SNOW and project management tool.
What is your favorite aspect of this product?
I love the functionalities and ability to see it opens a plethora of options from Incidents, Requests and Problem tickets, all are tracked at one place.
What do you dislike most about this product?
To be honest and in my experience I have always loved Service Now and in my last startup company, I made my CEO buy it for our Production Support team.
What recommendations would you give to someone considering this product?
Its a one stop shop for all your IT needs, whether you need to raise Incidents, process requests for onboarding or raise Problem tickets for incorrect software developments. Any IT industry wants to be efficient will go for Service Now.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
SNOW is nice product for ITIL use cases
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features