What is ServiceNow Software Asset Management?
Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Software Asset Management?
Pros
- Client's Interest First
- Generous Negotitation
- Friendly Negotiation
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Software Inventory Management
Cloud License Management
Audit Scheduling and Management
Integration with IT Systems
License Optimization Insights
End to End Lifecycle Management
Contract Management
Software Recognition Library
Software Usage Metering
Data Center Analytics
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
ServiceNow Software Asset Management Reviews
Avinash C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A comprehensive IT product
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
ServiceNow Software Asset Management leverages artificial intelligence and machine learning to automate workflows, provide actionable insights, and deliver outcomes faster. I believe that the AI could play a crucial role in the upcoming trends which could help the users.
What is your favorite aspect of this product?
One of my favourite aspects of ServiceNow Software Asset Management product is its ability to optimize software spending and reduce compliance risk. With ServiceNow SAM, I can easily track and manage the software licenses across the entire lifecycle, from procurement to retirement. I can also leverage the powerful analytics and automation features to identify unused or underused software, reclaim licenses, and negotiate better contracts with vendors. ServiceNow SAM helps me save time and money while ensuring compliance with software policies and regulations.
What do you dislike most about this product?
One of the things I dislike about ServiceNow Software Asset Management product is that it can be very complex and difficult to configure. It requires a lot of customization and integration with other systems to achieve the desired results. The product also has a steep learning curve and can be overwhelming for new users. Additionally, the product can be expensive and may not provide enough value for some organizations.
What recommendations would you give to someone considering this product?
Implementing a different software request portal that allows users to leverage software purchases and installations through a self-service interface.
Pros
- Saves Time
- Respectful
- Helps Innovate
- Effective Service
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2023
Service now is easy to use and automation
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sonakshi M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Fantastic product!
Likeliness to Recommend
What differentiates ServiceNow Software Asset Management from other similar products?
Great service support.
What is your favorite aspect of this product?
In depth and real time approach to problems
What do you dislike most about this product?
bit complex
What recommendations would you give to someone considering this product?
Definitely give a try
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic