ShareFile Customer Reviews 2024

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ShareFile

Composite Score

8.1 /10

CX Score

8.4 /10

168 Reviews Write a Review

What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

5% Neutral

91% Positive

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Feature Ratings

Average 83

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Average 81

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

Content Collaboration

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ShareFile Reviews

Jody Z.

Role: Operations
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Leading File Sharing and Synchronization platform

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

Citrix ShareFile offers ample file storage space across all the plans.

What is your favorite aspect of this product?

Free 30 day trial enabled us to analyze all features before investing in Citrix ShareFile. Real-time file storage and synchronization in the cloud.

What do you dislike most about this product?

Citrix ShareFile is the leading file storage solution, but lacks offline mode capability.

What recommendations would you give to someone considering this product?

Integrate with external applications such as GoToMeeting to have more capabilities in one place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carol c.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Bold,solid and stable app with file transfer.

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Secure with access permissions for user account. Cost effective and ease of use. Reliable to transfer files and documents. Intergration with other apps.

What is your favorite aspect of this product?

Intergration with other third party applications. Secure with account access. Device synchronization ensure user is able to access an account from any device. Ease of use.

What do you dislike most about this product?

Very impressive and excellent with device synchronization. Secure to access an account. Reliable to share files and documents. Ease of use.

What recommendations would you give to someone considering this product?

Well it's effectiveness with access of files and documents. Secure and large storage capacity for files and documents. Great with device synchronization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Guaranteed with secure storage of files.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ShareFile Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Authentication Verification of authenticity of identities between the two organizations​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Large File Support Support for large (>2GB) file transfers​

Data Fidelity Consistent data integrity throughout the process​

Transport Security Security of the data transmission

Session Monitoring Reporting and metrics of the data transferal session​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Content Collaboration

ShareFile Reviews

Jody Z.

Leading File Sharing and Synchronization platform

Likeliness to Recommend

Pros

Carol c.

Bold,solid and stable app with file transfer.

Likeliness to Recommend

Pros

Guaranteed with secure storage of files.

Likeliness to Recommend

Pros

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Title

1
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1
Since last award

1
Since last award

Feature Ratings

File Transfer

Encryption Decryption

High Performance

Authentication

LDAP Support

Large File Support

Data Fidelity

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training